thread How to go back online in Archived Discussions (Read Only)

How to go back online

Sunshine1455 — Sun, 23 Jan 2022 18:42:56 GMT

I updated the app and now it registered off line. Where is the switch to get online.

Re: How to go back online

Ria — Wed, 26 Jan 2022 14:13:26 GMT

Hi @Sunshine1455 - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

To toggle offline mode off and on, here are the steps to follow:

From the app, you'll want to find > Settings from the menu and then you can find > Offline Mode from there to switch it off/on.

Let me know if this helps.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: How to go back online

Candlestore — Wed, 26 Jan 2022 05:21:55 GMT

@Sunshine1455

I have this same issue with my Galaxy S20 FE.

When I connect it to WiFi, Square says no internet connection, even though chrome, email etc all work.

I turn off my WiFi and just use the Cell tower and it works fine.

Turn WiFi on and then Square goes to Off line again.

This is not a problem for me since I use Square Stands for my payments and not my Cell phone but I can see where this is a problem if you are trying to use WiFi at a trade show or other event like that.