thread Re: how to activate the pay invoice button on my online invoice in Archived Discussions (Read Only)

how to activate the pay invoice button on my online invoice

enomotodesigns — Wed, 27 Jul 2016 20:42:34 GMT

the invoice was received and my customer says that the pay invoice button is greyed out and not working. Help

Re: how to activate the pay invoice button on my online invoice

EJ_ — Thu, 28 Jul 2016 17:16:36 GMT

That sounds strange. They should be able to click the pay button as soon as they receive the invoice.

Was this still happening?

We might need to take a look at it with you.

Re: how to activate the pay invoice button on my online invoice

silversedans — Fri, 29 Jul 2016 22:44:23 GMT

My customer reported a similar issue with this pay this amount button. She says when she clicked it, it erased all her credit card data, and she got a black payment form again. She plans to try it again. Perhaps it's an intermittent problem, but I don't understand why Square has a two-step process to pay the invoice anyway.