thread Re: Taking Credit Cards Over The Phone in Archived Discussions (Read Only)

Accept credit cards over the phone?

rhalverson — Tue, 24 Jan 2017 21:57:16 GMT

How do you accept a card if the customer is paying over the phone?

Re: How do you accept credit card numbers over the phone?

Owl — Tue, 24 Jan 2017 22:01:03 GMT

Hi @rhalverson, when we receive an order via phone or in the mail, we manually enter the provided credit card number into Square Register. The steps are:

Open Square Register app on your device
Create a sale by adding items or using the keypad (this is the same as when the customer is present with their card)
Select "Charge"
Select "Credit Card"
Enter the credit card information (instead of swiping a card)

You'll find more details in these Square Support articles:

Re: How do you accept credit card numbers over the phone?

Dena — Fri, 19 Aug 2016 23:35:24 GMT

Can you confirm how much we can process manually before the deposits are held? I have a large account I'm working with, I've been taking their card over the phone for over a year with no problem. They want me to charge a large dollar amount and I can't remember if this is going to freeze my account and the deposits are going to be held.

Re: How do you accept credit card numbers over the phone?

Kelly — Sun, 21 Aug 2016 21:58:24 GMT

@Dena All transactions are sent on our standard deposit schedule, no matter how they are processed.

After I enter the card numbers manually, the numbers the charge button is not popping up

subbu515 — Fri, 21 Apr 2017 12:12:30 GMT

Charge a card manually

Re: After I enter the card numbers manually, the numbers the charge button is not popping up

EJ_ — Wed, 17 May 2017 21:02:02 GMT

Hi there, sorry for the delayed response.

I checked in on this for you and it looks like you were able to accept manually entered payments recently.

Was everything working for you?

I've moved your post to this existing thread that contains a few helpful tips and articles.

Let me know if you need anything else.

How can I process a payment from over the phone with the person’s credit card?

max26 — Sun, 15 Oct 2017 08:48:15 GMT

How can I process a person’s payment from over the phone using my square app. I have their credit card info

Re: How can I process a payment from over the phone with the person’s credit card?

VanKalkerFarms — Sun, 15 Oct 2017 14:14:02 GMT

https://squareup.com/help/us/en/article/5176-manually-key-in-card-payments-without-the-square-reader

Re: Accept credit cards over the phone?

MakansamInc — Thu, 18 Oct 2018 18:56:40 GMT

How do you accept credit card payments over the phone without worrying about an EMV chargeback?

Re: Accept credit cards over the phone?

puka — Fri, 19 Oct 2018 22:39:50 GMT

Hey @MakansamInc - We recommend checking out our Best Practices for Accepting Card Payments, specifically the section about Card-Not-Present Transactions

Re: Accept credit cards over the phone?

MakansamInc — Mon, 22 Oct 2018 14:30:32 GMT

Thanks, Puka, but the Virtual Terminal is what is required to run the phone orders and process the payment properly.

Re: Accept credit cards over the phone?

René — Mon, 22 Oct 2018 18:05:42 GMT

Hey @MakansamInc, I would recommend additionally checking out Square Invoices, as this is a great way to take phone orders (in addition to using the Virtual Terminal for keying in payments).

Customers will still be able to pay, and you'll be protected against EMV payment disputes.

Re: Accept credit cards over the phone?

MakansamInc — Mon, 22 Oct 2018 19:13:45 GMT

Thanks, Rene.

In my field of work, it just doesn't work for us. This would put my employees at risk.

Re: Accept credit cards over the phone?

VanKalkerFarms — Mon, 22 Oct 2018 19:52:52 GMT

How does sending an invoice via email put employees at risk?

Re: Accept credit cards over the phone?

MakansamInc — Mon, 22 Oct 2018 20:07:56 GMT

We are a towing company and the more time that our employees are face to face with a vehicle owner having to pay, the more irate the vehicle owner gets. I'm sure you've seen the news on stories of these.

How do i use this program to take payment over the phone?

mills — Thu, 29 Nov 2018 00:02:46 GMT

i need to take a payment over the phone , how do i do that

Re: how do i use this program to take payment over the phone

VanKalkerFarms — Wed, 28 Nov 2018 21:42:21 GMT

check this article out for how to take manual payments. https://squareup.com/help/us/en/article/5176-manually-enter-card-payments-without-the-square-reader

Can a customer pay over the phone by giving me their card number?

Triciamae — Fri, 08 May 2020 17:32:38 GMT

Can a customer pay over the phone by giving me their card number, so I can put the card number in my square reader manually?

Re: Can a customer pay over the phone by giving me their card number and i can put the number in my

Daysrose7 — Wed, 06 May 2020 05:53:06 GMT

Yes, you can click on the link for more details;

https://squareup.com/help/us/en/article/5176-manually-key-in-card-payments-without-the-square-reader

So i will be able to take credit cards over phone?

Csilliman — Thu, 20 Aug 2020 16:35:22 GMT

So I will be able to process cards over the phone?