thread Can I see which customers are unsubscribing from my e-mails? in Archived Discussions (Read Only)

Can I see which customers are unsubscribing from my e-mails?

lularoetori — Thu, 27 Jul 2017 11:01:51 GMT

Hello,

I use the Square Marketing to send out emails and it tells me how many customers viewed my emails and also how many have unsubcribed. I would like to be able to see who unsubcribed so I do not send them any more emails? Is there a way to view these people?

Thank you!

Re: Can I see which customers are unsubscribing from my e-mails?

Tom — Thu, 25 Jul 2024 20:06:35 GMT

[This post has been updated from its original content on 11/08/2019 to reflect dashboard updates.]

Hello @lularoetori, thanks for bringing this up. 👍

Yes, to honor the CAN-SPAM Act, you can view which customers have unsubscribed from your email list so that you do not send them any more emails.

To view this list:

Head over to your Customer Directory.
Select Import/Export > Export Customers.
Your Customers CSV will download.
Open up the CSV and it will have a column named Email Unsubscribed which will show "yes" or "no." (Yes in that column would indicate that the customer unsubscribed from that Seller's campaigns)

For more information on Square Email Marketing, visit our Support Center. Hope this helps get you in the right direction! 📧 💨

If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

Re: Can I see which Customers are Unsubcribing from my e-mails?

ArtisCoffee — Thu, 08 Dec 2016 18:47:02 GMT

I'd like to export our list and drop it into Mailchimp but when I export the list of customers, only two show up on the .csv file. Can you help me figure out what's going on? We have over 20K names and they're not showing up.

HELP!

Re: Can I see which Customers are Unsubcribing from my e-mails?

Tom — Sat, 10 Dec 2016 01:49:32 GMT

Hi @ArtisCoffee, welcome to the seller community! Sorry to hear about the trouble you're encountering with your .csv file.

To maintain your customers' privacy as well as your own, we aren't able to get into account-specific issues here. If you haven't already, please contact our Support Team directly and be sure to provide your login email. They'll take a closer look at what's been going on get back to you with any next steps ASAP.

Hope this helps!

Re: Can I see which Customers are Unsubcribing from my e-mails?

GC219 — Mon, 04 Nov 2019 18:36:39 GMT

Has the system been changed since this was posted? My report doesn't have TRUE listed anywhere--there is a column that says Email Unsubscribed and it says Yes or No.

Can I trust that the "Yes" listings have unsubscribed their emails? Is there another way to check that emails have been unsubscribed?

Re: Can I see which Customers are Unsubcribing from my e-mails?

AshleyK — Tue, 05 Nov 2019 17:29:19 GMT

Hey!! Thanks for asking.

The "Yes/No" you are seeing is the current way unsubscribed buyers are shown (Yes in that column would indicate that the customer unsubscribed from that Seller's campaigns) There is not a way to see that information through the transaction list, only by exporting their customer directory and viewing the Unsubscribe column.

I believe the worry about your customer's information not being shown on the spreadsheet is in regards to instant profile customers. If a customer is not assigned to a sale, but there is cardholder information we capture from the card used, we will show the customer's name attached to the transaction, but that information will not be listed on the exported spreadsheet - similar to the emails of Instant Profile customers.

I hope this helps settle some things and let me know how else I can help!