thread Re: Why isn't Instant Deposit available? in Archived Discussions (Read Only)

Why isn't Instant Transfer available?

Community-Team — Thu, 05 Dec 2019 16:47:16 GMT

Why aren't I able to use the Instant Transfer feature?

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

Re: Why isn't Instant Transfer available?

Sean — Wed, 15 Jan 2020 20:34:26 GMT

To get started, our Instant Transfer FAQs is a great resource for getting more details about this feature. I am also happy to highlight some reasons that Instant Transfer could be unavailable. Check them out below:

You haven’t linked a debit card, you haven’t confirmed your debit card, or you’re attempting to link an unsupported debit card: Link a supported debit card: visit your in-app Settings > Instant Transfer > Link a Different Card.
Your current balance is below the minimum amount (after fees): $25
Your current balance is greater than $10,000. You can send up to $10,000 per Instant Transfer.
You have at least one single transaction greater than $10,000. Square cannot send transactions greater than $10,000 via Instant Transfer or Scheduled Transfer.
Your debit card is no longer unsupported: Link a new debit card and try again. To link a new debit card: visit your in-app Settings > Instant Transfer > Link a Different Card.
There is a delay in account review: We regularly review every account and this can result in a delay to sending transfers instantly. If this happens, Instant Transfer will be available once we complete this review (typically one business day) and we will send your transfer to your linked bank account in one to two business days, per your normal transfer schedule.

Hope this brings more clarity to the issue!

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

Instant Deposit is Grayed Out/Unavailable

TiaraJante — Wed, 15 Jan 2020 20:58:01 GMT

My bank account and card is successfully linked. I'm not new to square. I have over $50.00 and under $2500.00 in my account I want to instantly transfer. I"ve made several instant transfers on the same card in the past but for some reason the option is grayed out and it says Instant Transfer is unavailable on my account. Customer Support has been of no help, simply pasting a generic response which doesn't apply to my issue. Can someone please explain why it is not working for me all of a sudden?

Re: Instant Deposit is Grayed Out/Unavailable

Sean — Sun, 28 Aug 2016 18:06:48 GMT

Hi @TiaraJante — It looks like another seller had the same question, and received an answer. Check out my reply above for more details.

Re: Instant Deposit is Grayed Out/Unavailable

TiaraJante — Sun, 28 Aug 2016 18:56:15 GMT

I read that question and answer before posting my question.. it is the same answer that was pasted in my email by customer support. As indicated in my original post, none of those answers apply.

Re: Instant Deposit is Grayed Out/Unavailable

Sean — Sun, 28 Aug 2016 19:14:56 GMT

@TiaraJante - While we can't address account specific questions over the community for security reasons, feel free to reply to the email from our Support Team. They'll be sure to follow up.

Re: Why isn't Instant Transfer available?

MSW — Wed, 15 Jan 2020 20:35:39 GMT

I am a user of Square for 2-3 years now. I have my bank account setup and verified. I do not have a debit card on file. For instant transfer, do I need my bank account AND a debit card verified before Instant Transfer works? When I go to Transfers on the dashboard, I have the Instant Transfer button in blue (activated). I don't have any funds at the moment to transfer. But, I will have funds to transfer on Wednesday evening. I need those funds to place the order before the EOM deadline at midnight on Wednesday.

So, I'm trying to find out if I need to verify my debit card today/tomorrow to be ready for the instant transfer on Wednesday evening ?

Re: Why isn't Instant Transfer available?

Sean — Wed, 15 Jan 2020 20:35:51 GMT

@MSW - In order to link a debit card, you do need to have a bank account linked to your Square account first. There is not a verification process for debit cards though. Once you enter the debit card numbers, it will tell you if it's a compatible card. Feel free to do that right away. 😀

Re: Why isn't Instant Deposit available?

MSW — Wed, 15 Jan 2020 20:40:28 GMT

Thanks. the bank account has been working great for years. I'll link the debit card. Just want to have it ready to go on Wednesday evening.

Another question.... I can use this on Wednesday evening. But, will I have to do instant transfer for all transfers from this point forward? Or, will the regular transfer schedule still work without me having to initiate a transfer?

Re: Why isn't Instant Deposit available?

Sean — Wed, 15 Jan 2020 20:40:43 GMT

@MSW - The default transfer method is always to your linked bank account. You'll have to request an Instant Transfer when you'd like to use it.

Says im ready for instant depoait with my sales amount but the deposit now is greyed out and my link

Katwalker — Wed, 31 Aug 2016 14:05:03 GMT

Says im ready for instant depoait with my sales amount but the deposit now is greyed out and my linkws account is verified and i have used this service before

Re: Says im ready for instant depoait with my sales amount but the deposit now is greyed out and ...

Kelly — Wed, 31 Aug 2016 14:29:02 GMT

@Katwalker That's no good! Check out Sean's post at the top of this post for some tips that might help!

How long are new users limited from instant deposit?

MalebRoss4 — Wed, 31 Aug 2016 17:36:53 GMT

How long are new users limited from instant deposit?

Re: How long are new users limited from instant deposit?

Spenser — Wed, 31 Aug 2016 17:48:27 GMT

Sorry to hear it's not available to you! Check out this thread for additional information.

Why is my instant deposit pending?

PlanetJAG — Fri, 02 Sep 2016 06:12:51 GMT

I've never had any issue with square instant deposit before this moment. Why is my instant deposit pending?

Re: Why is my instant deposit pending?

EJ_ — Fri, 02 Sep 2016 17:22:12 GMT

Sorry to hear about the trouble.

Unfortunately we can’t address your account specific issues here in the community, as it’s a public forum.

If instant deposits are temporarily unavailable for any reason, your funds will be sent to your linked bank account according to your .normal deposit schedule.

Instant deposit unavailable?

wkman79 — Thu, 24 May 2018 16:38:10 GMT

says that my deposit needs to be 25.00 or more. my deposit is 1050.00. why is it not avail?..

Re: Instant deposit unavailable?

Sean — Sun, 11 Sep 2016 18:16:06 GMT

@wkman79 - You can check out this thread for more details. 😀

Joshua

jwrifht — Sun, 11 Sep 2016 20:04:43 GMT

It says Instant Deposits unavailable try again in one day

Re: Joshua

Kelly — Sun, 11 Sep 2016 20:51:29 GMT

@jwrifht Check out Sean's answer at the beginning of this thread for some info that may be helpful for your Instant Deposits.