thread Re: How do I get the feedback stopped that is sent to customers on their receipt in Archived Discussions (Read Only)

How can I disable the ability to collect feedback on receipts?

Momtimesaver — Tue, 24 Jan 2017 21:15:14 GMT

How do I change the settings, so my customers are not asked to give feedback? I am not sure exactly what they receive, but I don't want them to get this questionnaire.

Is it possible to turn off customer feedback

Chris71 — Tue, 10 May 2016 17:30:57 GMT

Is it possible to turn off the customer feedback on the invoices we send them?

Re: Is it possible to turn off customer feedback

GeekHandyman — Tue, 10 May 2016 22:37:07 GMT

I too would like to disable this feature. I already have a mechanism for customers to leave feedback. This only confuses the customer and makes more work for me.

Re: Is it possible to turn off customer feedback

mremele — Wed, 11 May 2016 15:41:58 GMT

Click on Customers on the left, the feedback on the upper right. The'ere a few more clicks after that, but it's fairly clear at that point.

Re: Is it possible to turn off customer feedback

GeekHandyman — Thu, 12 May 2016 01:12:31 GMT

To mremele, thank you!

Re: question regarding settings

GroveandBaker — Tue, 13 Jun 2017 18:09:05 GMT

@Momtimesaver You can disable this from the Settings section of the Customers tab in the Square Dashboard. Here's a screenshot. Don't forget to save your changes if you toggle off "Collect feedback from your digital receipts."

Re: question regarding settings

Momtimesaver — Thu, 01 Sep 2016 14:00:13 GMT

Thank you for your quick info.

How to delete feedback question

WendyL — Mon, 20 Jan 2020 23:44:57 GMT

How do I delete feedback question to customers

Re: How to delete feedback question

isabelle — Tue, 21 Jan 2020 18:43:08 GMT

Hey @WendyL-

Thanks for posting in the Seller Community.

To turn off the feedback feature for your customers, take a look at these instructions:

Visit the Customers > Feedback in your online Square Dashboard.
Click Settings.
Toggle Collect feedback from your digital receipts off.

Feedback will no longer be available on your digital receipts, but you can re-enable Feedback at any time.

Please let me know if this didn't answer your question by replying back in this thread.

How do I get the feedback stopped that is sent to customers on their receipt

Athena423 — Fri, 26 Jun 2020 15:06:43 GMT

How can I get the customer experience stopped on the receipt that is sent to my customers

Re: How do I get the feedback stopped that is sent to customers on their receipt

JustinC — Sat, 27 Jun 2020 20:05:06 GMT

Found the thread you're looking for @Athena423 🙂 I moved you so you can check it out.