How do I cancel a cash refund I accidentally requested?

authorKMDoherty — Fri, 21 Jul 2017 20:33:23 GMT

I thought I had entered a cash transaction in square for more money than I had collected. I entered a partial refund to balance, but I now see the original was correct. How do I delete a cash partial refund? (or any cash transaction, for that matter?)

Re: How do I cancel a cash refund I accidentally requested?

Tom — Wed, 31 Aug 2016 18:58:14 GMT

Hey @authorKMDoherty, thanks for getting in touch and sorry to hear about the trouble with this payment.

At this time, there isn't a way to un-do a partial refund for a cash payment or delete a transaction. As a workaround, you might consider refunding the remaining amount, then re-process the correct dollar amount. While the date of the payment will be off, at least your books would balance out.

If you'd like to have a team member take a look at the specific payment, please contact us directly. Hope this helps clear things up!

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How do I cancel a cash refund I accidentally requested?

Re: How do I cancel a cash refund I accidentally requested?