thread Re: Is there a way to turn off the auto refund when you don't confirm the order as shipped? in Archived Discussions (Read Only)

Is there a way to turn off the auto refund when you don't confirm the order as shipped?

odustin — Tue, 30 Aug 2016 20:17:21 GMT

If you don't confirm an online order as shipped within the alotted time period the payment is refunded. Is there a way to turn this off?

Re: Is there a way to turn off the auto refund when you don't confirm the order as shipped?

VanKalkerFarms — Tue, 30 Aug 2016 20:51:37 GMT

I'm not sure on that but you should be able to extend your prep time. I don't use the store but this is what I have gathered reading a few articles.

https://squareup.com/help/us/en/article/5614-the-online-store-frequently-asked-questions

https://squareup.com/help/us/en/article/5141

https://squareup.com/login?return_to=%2Fstore%2Fadmin%2Fsettings

Re: Is there a way to turn off the auto refund when you don't confirm the order as shipped?

Sean — Thu, 01 Sep 2016 00:45:25 GMT

@VanKalkerFarms - Thanks for digging up those articles! They're very helpful!

@odustin - Just as a follow up, for Pick Up orders, they're automatically accepted once the preparation time is exceeded. For shipping orders, you must manually confirm the order within the set shipping timeframe. I've definitely seen auto-accept as a requested feature. I'll be sure to share your feedback!