thread Re: need to change my email in Archived Discussions (Read Only)

How do I change the email address tied to my Square account?

metalfab10 — Tue, 29 Nov 2016 18:59:11 GMT

Hello. How do I change my email address?

Re: need to change my email

metalfab10 — Wed, 31 Aug 2016 18:22:14 GMT

How do we change our email for the square?

Re: need to change my email

Tom — Tue, 29 Nov 2016 18:58:38 GMT

Hey @metalfab10, thanks for getting in touch.

You can change the email address currently associated with your Square account by logging in to your Account & Settings, and then following these steps:

Click the "Change" button next to the field where your current email address appears.
Enter your new email address twice on the confirmation pop up.
Check the inbox of your old email for a notification from Square.
Open the message and locate the code.
Enter the code in your Dashboard and confirm the action.

If you're not able to receive the verification email at your original email address, please contact our support team — we'll get it sorted out ASAP. Find more information and step-by-steps in our Support Center article:

Edit Your Account and Business Settings

That should do it! If you run into any trouble, please feel free to let us know! 🙂

Re: Meet the Team: Tom

deborahahall — Mon, 31 Oct 2016 19:46:16 GMT

Tom, Any ideas how I can change my email address (Bendbroadband) in Square without going to my old email account which has been closed (comcast)? Square keeps saying I have to verify the account in my old email first. It is closed.

Re: Meet the Team: Tom

Sean — Mon, 31 Oct 2016 20:00:17 GMT

Hi @deborahahall — Welcome to the Seller Community, and I'm happy to point you in the right direction. It looks like another seller had the same question for Tom in another thread, and received an answer. Check out that thread! 🙂

Re: Meet the Team: Tom

deborahahall — Mon, 31 Oct 2016 22:36:48 GMT

Thank you for your fast replay. However, mine is a different issue--I cannot get to my old email account to verify the new one. The old email is CLOSED.

Re: Meet the Team: Tom

deborahahall — Mon, 31 Oct 2016 22:39:27 GMT

The support center is useless!! The customer code I was isued would NOT work. I just keep getting rerouted back to email, which doesn't work or community forum.

Re: Meet the Team: Tom

Sean — Mon, 31 Oct 2016 23:17:39 GMT

@deborahahall - Happy to follow up, and apologies for the trouble! As Tom mentioned above, if you're not able to receive the verification email at your original email address, we'll have to work with you directly to update this. Since you're having an issue getting your customer code, I went ahead and emailed you those details. We look forward to chatting with you to help update this email address. 🙂

Re: Meet the Team: Tom

HawaiiNSSLHA — Sun, 06 Nov 2016 18:50:36 GMT

I am having the same issue. I was unaware that the original e-mail registered to the account is inactive, therefore I am unable to receive any notifications to change the e-mail.

Thank you!

Re: Meet the Team: Tom

Sean — Sun, 06 Nov 2016 19:01:31 GMT

@HawaiiNSSLHA - It's kind of a catch 22, I totally understand. It really is an important security measure that prevents unauthorized access to your account. If you can reach out directly, we're happy to work with you one-on-one to manually update this information.

Re: need to change my email

Dancing-bear — Wed, 09 Nov 2016 21:19:58 GMT

I can't get in to my old email box to get the verification code. The address given you was wrong which is why I need to change it to the proper one

Re: need to change my email

Dancing-bear — Wed, 09 Nov 2016 21:22:12 GMT

So what do I do?

Re: need to change my email

Sean — Wed, 09 Nov 2016 21:38:15 GMT

@Dancing-bear - If you can reach out directly, a supported can work with you to update this manually. Thanks!

Re: need to change my email

mindbodyarttx — Sat, 12 Nov 2016 13:48:31 GMT

Hello,

I am trying to change my email address because my old email was hacked and now is disabled. I CANNOT access my old email. How do I receive an access code? Can Square text the code to me?

Re: need to change my email

NK23 — Sun, 20 Nov 2016 10:07:30 GMT

I have reched out many times and nobody has emailed me back. I cannot access my original email. i need help

Re: Selling Safely: Identity Verification and Information Request Forms

Kazarrian — Mon, 28 Nov 2016 00:54:35 GMT

What if I have a Change number and the number link to my account I no longer have how do I get into my account? I have to change bank information because they account I have is closed and they sent money to a close account how do I get my money ?

Re: Selling Safely: Identity Verification and Information Request Forms

Sean — Tue, 29 Nov 2016 00:51:32 GMT

Hi @Kazarrian — It looks like another seller had a similar question, and received an answer. Check out the reply from Tom in this thread to get more details about updating your email address. As for funds being sent to a close bank acount, you can find more details in this Support Center article.

Re: need to change my email

MSS — Sat, 03 Dec 2016 01:08:58 GMT

In order to change my email address, you send a verification to my old address. But I do not have that address anymore, so I can't get the code!

So how can I get you to send me the code to my current email address?

Your "click here" for help link only send me back to where I started and is not helpful!

Re: need to change my email

Tom — Sat, 03 Dec 2016 01:21:58 GMT

Hey @MSS — sorry to hear about the situation you're in with the login email. We'll need to get you in touch with a team member so that they can get this sorted out for you. Please contact our Support Team directly and provide both of your email addresses. They'll get back to you with next steps ASAP.

Re: need to change my email

sheatn — Tue, 27 Dec 2016 18:22:58 GMT

Helppppp!

I can no longer access the email associated with my account. So, I cannot use the suggested way to change my email. I went to the community board & read that some people had success by contacting customer support. I found the support phone number, called & a recording told me that I needed a customer code. So I did what was asked, but cannot get a customer code. So I'm stuck & need help asap!

Please tell me how to proceed, I need access to my account badly!

Thanks in advance,

Sheryl