thread Re: Keypad icon in Archived Discussions (Read Only)

Keypad icon

HennyP — Thu, 01 Sep 2016 15:39:24 GMT

I have a new iPad, and I can access my account, but can't find the keypad icon to enter a charge. I have logged in, but I seem to be lost.

Re: Keypad icon

VanKalkerFarms — Thu, 01 Sep 2016 15:53:11 GMT

I believe by default there are 2 "tabs" at the bottom of square register. One is your items list and the other is a keypad to manually enter charges. I don't have an ipad in front of me just my iphone.

Re: Keypad icon

HennyP — Thu, 01 Sep 2016 16:03:42 GMT

It is treating me as a new business, but still gets me to my account. I can't get past that to get to the keypad to enter a charge. I synced the account with my old iPad, I thought

Re: Keypad icon

VanKalkerFarms — Thu, 01 Sep 2016 16:43:48 GMT

Are you in the Square Register app or the Dashboard app? Once you log in, you should come to a screen like this. If you are in the Register app but this doesn't appear when you log in, delete the app and redownload it.

Re: Keypad icon

HennyP — Thu, 01 Sep 2016 18:58:20 GMT

I got it, thank you for your help! It's appreciated.