thread Turning off auto email receipts to a customer? in Archived Discussions (Read Only)

Turning off auto email receipts to a customer?

Nc3565 — Tue, 06 Sep 2016 03:09:34 GMT

I have a client that states a receipt was emailed to her for a transaction paid by credit card but i know I did not key in an email address for the receipt to go. Can anyone tell me how this is possible?

Thank you

Re: Turning off auto email receipts to a customer?

VanKalkerFarms — Tue, 06 Sep 2016 03:33:56 GMT

If the customer has used square at any merchant before it will associate their card and email.

Sometimes the customer just doesn't remember giving it at a farmers market or record store or wherever.

Sometimes (I don't know why exactly) it just automatically sends a receipt to that associated address or phone number. Other times it asks you to confirm.

Re: Turning off auto email receipts to a customer?

yvsewell — Fri, 04 Nov 2016 01:45:28 GMT

This has been a considerable problem in my coffee shop as well. I have been told by customer support that I cannot opt out of sending email receipts. I do not collect email addresses from my customers but my customers get email receipts anyway. I find this violating. I did not agree to have square email receipts to my customers. My customers did not agree to get email receipts for me. I have no control over what the receipts say or look like, even though they appear to be coming from my business. I question the legality of this arrangement. The only option that square offers is for the customer that's complaining to opt out is by me requesting on a per customer basis. This excludes customers who were annoyed by emails, but don't complain.
The other option offered by Square is for the customer to click on the bottom of the email (again, which is supposedly from me) button "not my receipt". Then supposedly they will not continue to get emails. I find this also inaccurate and misleading because It is a receipt for their purchase, just an unwanted one.

Re: Turning off auto email receipts to a customer?

Chad — Fri, 04 Nov 2016 16:47:22 GMT

@yvsewell Sorry for the confusion. One of our Support Specialists could help you disable automatic receipts over the phone. But I have already gone ahead and disabled it for you.

When a customer enters their email address it becomes associated with the card they used to pay. So each time they go to pay at another Square seller, the email is sent out automatically. So if your customer received a receipt but never provided their email address, they must have entered their information at an earlier date with a different Square seller.

Entering in an email address or phone number for receipts is optional for all customers. They have the ability to opt out at any time as well with the method you previously stated.

I hope this clears up any confusion! 😃

Re: Turning off auto email receipts to a customer?

Clean121 — Tue, 03 Mar 2020 21:37:01 GMT

I would also like to have my account changed to not send receipts please. I hope this is an enhancement request that will be automatically offered in the next update?

Re: Turning off auto email receipts to a customer?

AshleyK — Wed, 04 Mar 2020 16:55:42 GMT

Hey @Clean121 thanks for asking! I have sent in a case to a Customer Success advocate to help you with disabling automatic receipts from your account. Please keep an eye on your email for their outreach! Thank you!

Re: Turning off auto email receipts to a customer?

PhilAddaptive — Thu, 04 Jun 2020 12:42:38 GMT

why does this require a case to be raised. Currently our customers are receiving an order/delivery confirmation from our web app and a square receipt email. The square email tells the customer to reply or send an email to the master email address on the account, which is NOT our support channel!

Re: Turning off auto email receipts to a customer?

htran214 — Tue, 29 Dec 2020 13:13:25 GMT

Hi Ashley, could you do the same with my account? I would like to disable it also. Thank you

Re: Turning off auto email receipts to a customer?

ashc — Wed, 30 Dec 2020 12:38:44 GMT

Heya @htran214,

You'll need to reach out to our direct CS team to assist with this!

They'll be able to look into it further since they have access to your account where we don't here.