thread Re: Orders missing contact info in Archived Discussions (Read Only)

Orders missing contact info

larissa166 — Fri, 11 Feb 2022 18:58:16 GMT

When we get copies of our orders to our email, sometimes they have complete contact info and sometimes they are missing info (like name). When I log into Square and go to the order, I can see all of the contact info. Is there a reason the full contact info is not showing on the copy we receive in our email? I log orders by last name and it's a pain to have to log into Square and get the name when it's missing from the email.

Re: Orders missing contact info

Kassi_ — Mon, 14 Feb 2022 21:13:26 GMT

Thank you for coming back to the Community, @larissa166.

If you have some time, could you reach out to our CS Team directly about this? 1-855-700-6000

I want you to get the quickest resolution on this and it sounds account specific. Our CS Team will be able to give your account the once-over on why your customers are missing from your orders.

Thank you.