thread Re: Square does not work in Archived Discussions (Read Only)

Square register stopped working after update to iOS 9.3.5

Chinadoll — Fri, 16 Sep 2016 17:52:42 GMT

Square does not work help

Re: Square does not work

Danslave — Sun, 11 Sep 2016 00:42:24 GMT

Square register stopped working after update to iOS 9.3.5. It opens but does freezes in does not see the ship leader for cash drawer

Re: Square does not work

Ron — Sun, 11 Sep 2016 12:50:21 GMT

Close out of your Square Register app, then restart your iPad or phone. After the restart, try to sign into Square again, I'm sure your problem will be fixed.

Re: Square does not work

Danslave — Sun, 11 Sep 2016 19:41:37 GMT

That worked. Thanks very much.

Re: Square does not work

Ron — Sun, 11 Sep 2016 21:20:27 GMT

@Danslave So glad that helped.

Re: Square does not work

wynnhelms — Thu, 05 Jan 2017 21:34:37 GMT

Having the same issue I think: the Square doesn't seem to recognize the iPhone or something. I end up putting in the credit card # manually--half the reason I'm using it is for ease of transaction.

Could it be that the latest OS is the problem? I have a 5S phone with the 10.2 OS. Anything I can do to correct this?

Re: Square does not work

Spenser — Fri, 06 Jan 2017 19:11:22 GMT

Sorry to hear that, @wynnhelms, our readers should be working fine with your iPhone. Can you let me know which one you're using, either the free reader or one of our Chip readers, we'll go from there.