https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/17588#M64503 <P>How do I get the device name on the sales report?</P> Mon, 12 Sep 2016 15:44:52 GMT SteveHubbard 2016-09-12T15:44:52Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/17588#M64503 <P>How do I get the device name on the sales report?</P> Mon, 12 Sep 2016 15:44:52 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/17588#M64503 SteveHubbard 2016-09-12T15:44:52Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/18070#M64504 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/29670">@SteveHubbard</a>, which report are you viewing? For most of the reports available in <A href="https://squareup.com/dashboard/sales/reports/sales-summary" target="_blank">your Dashboard</A>, you'll find the option to sort by device in the <STRONG>Advanced Options</STRONG>&nbsp;at the top.&nbsp;</P> <P>&nbsp;</P> <P>The device names shown are actually from the settings of the phone/tablet itself, as opposed to the app&nbsp;(e.g. "Spenser's iPhone"). So if you see "No Device Name" in the reporting, you'll want to ensure the employee's devices have a name saved in the settings. Hope that helps, let me know if you have any other questions.</P> Wed, 14 Sep 2016 23:10:16 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/18070#M64504 Spenser 2016-09-14T23:10:16Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50147#M64505 <P>We had sales in July and August and nothing is showing up in the report why?&nbsp; because there not device set up?</P> Wed, 20 Sep 2017 00:46:02 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50147#M64505 kathyrobinrich 2017-09-20T00:46:02Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50148#M64506 <P>I went to the dashboard, sales summary for the month of July and it states"oops something is wrong"?</P> Wed, 20 Sep 2017 00:47:45 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50148#M64506 kathyrobinrich 2017-09-20T00:47:45Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50150#M64507 <P>I went to the dashboard, sales summary for the month of July and it states"oops something is wrong"?</P> Wed, 20 Sep 2017 00:48:35 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50150#M64507 kathyrobinrich 2017-09-20T00:48:35Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50389#M64508 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/72553">@kathyrobinrich</a>, thanks for flagging this and sorry to hear about the trouble with accessing your report. That does sound strange. <span class="lia-unicode-emoji" title=":confused_face:">😕</span></P> <P>&nbsp;</P> <P>Are you still encountering that error message? If so, please <A href="https://squareup.com/help/us/en/contact" target="_blank">get in touch with our Support Team</A> and they'll take a deeper dive into your account ASAP. Hope this helps get you in the right direction&nbsp;— please don't hesitate to let us know if anything else comes up.</P> Fri, 22 Sep 2017 00:27:41 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/The-devices-that-are-in-the-system-are-not-showing-up-on-the/m-p/50389#M64508 Tom 2017-09-22T00:27:41Z