thread Re: New categories not showing up in reports. in Archived Discussions (Read Only)

New categories not showing up in reports.

toolbox — Mon, 19 Sep 2016 17:37:02 GMT

Is there a reason why old items under new categories do not show up in reports? They still show up under the previous categories. Do new categories only work on th date created going forward or will older reporting show the new categories?

Re: New categories not showing up in reports.

Sean — Wed, 21 Sep 2016 20:35:02 GMT

@toolbox Happy to take a closer look for you. Would you mind confirming whether or not you used the Import/Export tool to create your new items/categories? Thanks a ton!

Re: New categories not showing up in reports.

Sean — Wed, 21 Sep 2016 21:51:24 GMT

@toolbox - Scratch that, our engineers actually confirmed with me that there was an outstanding bug that was affecting your account. They were able to issue a fix very recently. You should be good going forward.

Re: New categories not showing up in reports.

FreshCatch — Thu, 15 Jun 2017 14:21:56 GMT

I am actually having this concern as well. I know this is an old post but was wondering how to fix it?! I have created (within the dashboard) new sales catogories (six in total) and only three are showing. Help

Re: New categories not showing up in reports.

Tom — Sat, 17 Jun 2017 22:56:37 GMT

Sorry to hear that you're encountering trouble with this, @FreshCatch. Which report isn't showing the newly created categories?

You may want to try these dashboard troubleshooting tips — if that doesn't help, you can contact a team member directly and they'll be able to take a deeper dive into your account.