thread Re: Keeping connected to hotspot in Archived Discussions (Read Only)

Keeping connected to hotspot

DryGulchMercan — Fri, 21 Jul 2017 20:32:50 GMT

When using my hotspot at a festival the square will not stay connected. It disconnects after each transaction. Is there a way to remedy this?

Re: Keeping connected to hotspot

VanKalkerFarms — Mon, 03 Oct 2016 12:27:24 GMT

Square register is simply using the internet connection that the hotspot provides to the iPad (or whatever device you use). Square Register doesn't connect to the hotspot or maintain the connection the Device does. So if you are losing the connection there could be a timeout period of inactivity that your device then drops the connection due to not being used, or the hotspot itself disconnects the device after a period of inactivity. Or you don't have a stable connection (distance to the hotspot or interference) and the device naturally disconnects.

I have some luck using my personal hotspot from my iPhone to another iPhone but it disconnects very frequently. Sometimes it stays connected for 30 minutes other times it seems to disconnect when the device screen goes to sleep.

Re: Keeping connected to hotspot

Tom — Tue, 04 Oct 2016 18:24:29 GMT

Great suggestion, @VanKalkerFarms – thanks for sharing!

@DryGulchMercan, if you're still having any trouble after trying @VanKalkerFarms's suggestion, you may want to troubleshoot your app and mobile device. In addition, you can process payments with offline mode if you're in an area without a strong internet or data connection.

Hope this helps – let us know if anything else comes up!