thread No Pending Deposit after Online Store Order? in Archived Discussions (Read Only)

No Pending Deposit after Online Store Order?

Ginger — Fri, 21 Jul 2017 21:07:59 GMT

Accepted an order through the store this morning, sent receipt - why don't I see a pending deposit?

How long does it take for a pending deposit to be reflected once a customer has paid for an order?

Re: Accepted an order through the store this morning, sent receipt - why don't I see a pending de...

EJ_ — Thu, 06 Oct 2016 15:21:49 GMT

Hi Ginger.

To receive payment for your online orders, you’ll need to manually orders as complete in your Online Square Dashboard before your order preparation time expires.

Once you do this, your funds will be sent with your next scheduled deposit.

**Note: If an order isn’t completed within your set timeframe, it will expire and the buyer will be refunded. You’ll receive an email reminder when an order is close to expiring.

Re: Accepted an order through the store this morning, sent receipt - why don't I see a pending de...

blynkpynk — Fri, 11 Aug 2017 18:13:03 GMT

I dont understand... I am having the same issue a customer made over $300 order using square option on my website made by wix and there is no pending transaction... this is so confusing... so for every order using square i have to manually enter it in on the "square dashboard?" thats horrible and how do you even do that?