thread Re: Customer's permission to email? in Archived Discussions (Read Only)

Customer's permission to email?

RS — Sun, 09 Oct 2016 16:16:58 GMT

I am working on importing customer names and emails. In the instructions, it mentions that it violates Square's policy to email customers without their permission.

I wasn't here when the business was first set up. How do I find out if a customer has given permission or where do I ask for their permission?

Re: Customer's permission to email?

Sean — Mon, 10 Oct 2016 17:35:01 GMT

@RS - The permission would have been granted outside of Square. It sounds like you might want to sync up with the previous owner to clarify how the email addresses were obtained, and for what purpose. Most likely the customer knew they were disclosing it for promotional materials or business updates.

Hope this helps!