Will refund complete if customer card number changed?

EnlightenOne — Fri, 18 Feb 2022 19:28:39 GMT

My customer lost their original payment method card and now has a new debit card. I processed a refund without knowing this and it is still pending after a few days. Will the refund complete? If not, how can I cancel and refund another way?

Re: Will refund complete if customer card number changed?

Ria — Sun, 20 Feb 2022 22:31:31 GMT

Hi @EnlightenOne - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

If a new card was activated with the same card issuer, the refund is normally credited to the new payment card. If the account was closed recently (last 2 months), the refund may post and the card-issuer usually reaches out directly to the buyer and notify them of any next steps.

Feel free to reach out to support to confirm that the payment refund was successful.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

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Will refund complete if customer card number changed?

Re: Will refund complete if customer card number changed?