thread Re: Deposit on service in Archived Discussions (Read Only)

Card on File + No-show Protection + Appointments - how do they work together?

HollyA — Tue, 28 Sep 2021 17:23:30 GMT

Hi im in the salon & spa industry & we deal with no-shows quite often & currently use square invoice to collect no-show fees. however clients can choose not to pay so its really not the best way to protect your business against no-shows. I am interested in the Card on File feature but i am wondering about gratuity and no-show protection

The title of this post has been edited from the original: "Card on file" for no-show protection?

Re: "Card on file" for no-show protection?

Blaze2012 — Fri, 14 Oct 2016 01:31:38 GMT

love hair

Re: "Card on file" for no-show protection?

Tom — Fri, 14 Oct 2016 20:38:00 GMT

Hey @HollyA, thanks for bringing this up!

My best suggestion for no-shows is to go with Square Appointments and set up a cancellation policy. When you create your cancellation policy, you can require that a credit card be used to book online and set the expectation that your customer will be charged a cancelation fee if they do not show up.

Check out our Support Center for specifics, and let us know if you have any other questions! Hope this helps. 🙂

Deposit or No-show for Appointments?

Melody2 — Thu, 01 Dec 2016 21:28:36 GMT

Is there a way to set up deposits/no-show option for online booking for only my new clients? I don't wish to do that to my regulars.

Re: Deposit on service

EJ_ — Mon, 05 Dec 2016 19:25:16 GMT

@Melody2 While there isn't a way to do this for specific clients, you can implement a cancellation policy with Square Appointments. Check out this existing thread for more information.

Re: "Card on file" for no-show protection?

ShainaAronowitz — Tue, 28 Mar 2017 17:26:41 GMT

I love that feature, but if I schedule their next appointment...it doensn't save their original card right? Only if they book it themselves? Is there a way to save it so when I book their next appointment before they leave, will it transfer?

Re: "Card on file" for no-show protection?

Sean — Tue, 28 Mar 2017 17:33:21 GMT

Hi @ShainaAronowitz. We don't currently offer this functionality, but I can definitely see how it would be useful. It's nice to offer the white glove service and schedule your customers, but you still want that No Show Protection. The only workaround that I can think about would be if you added their card on file using Customer Directory. You could then charge their card using Square Point of Sale if they didn't show up. It would be a bit of workaround though, nothing automated like No-Show Protection.

Re: "Card on file" for no-show protection?

BrandiThomasLMT — Sun, 09 Apr 2017 15:09:20 GMT

I have two jobs. I cannot keep up with two different calendars (appointment books) as they would frequently overlap and that would be a nightmare. Can we not just use Square Invoicing for prepayment? What happens if someone cancels in less than 24-hours (or a no-show) and they try to do a chargeback? Are we protected?

Re: "Card on file" for no-show protection?

Tom — Wed, 12 Apr 2017 00:47:52 GMT

Hey @BrandiThomasLMT, welcome to the seller community!

At this time, we aren't able to support pre-authorizing payment cards or collecting security deposits. While these requests are not on the Square Appointments roadmap, I will be flagging your experience with our Product Liaison team.

As a workaround, you might want to consider using the location option for your two jobs: Square Appointments for Multiple Locations. Hope this helps clear things up!

Re: "Card on file" for no-show protection?

UrbanShaveSD — Thu, 13 Apr 2017 02:04:15 GMT

You can save a credit card on file at checkout with square register.

Re: Deposit or No-show for Appointments?

UrbanShaveSD — Thu, 13 Apr 2017 02:06:04 GMT

Yes, you can have clients pre pay when scheduling with your businiss on Square Appointments.

Re: "Card on file" for no-show protection?

AlyssaEaster — Sat, 29 Apr 2017 18:41:21 GMT

Is there a way to collect card information for booking all appointments, in case of a no-show, not just online appointments?

Re: "Card on file" for no-show protection?

Chad — Tue, 02 May 2017 17:58:51 GMT

@AlyssaEaster that is a great question! Currently we don't have this feature, but I think it would be great! I will make sure to share this feedback with our product team!

Please let me know if you have any other questions or suggestions! 😃

Re: "Card on file" for no-show protection?

Tpageartistry — Thu, 11 May 2017 05:32:09 GMT

For my clients who want to call and make their appointments, I actually go to my booking site and book it for them, collecting the card info as I go and reciting my cancellation policy as I habe it written online. You cannot charge a no-show if the customer did not book it themselves.

Re: "Card on file" for no-show protection?

Tpageartistry — Thu, 11 May 2017 05:36:45 GMT

What are our options if the card is declined when charging a no show fee?

Re: "Card on file" for no-show protection?

EJ_ — Thu, 11 May 2017 16:03:57 GMT

@Tpageartistry You're correct here, No-Show Protection is only available for appointments booked online and can’t be applied to appointments created from your Appointments dashboard or app.

In regards to declined cards, we try to prevent this by verifying that the card is valid when it is added with a small authorization charge.

We immediately void the charge once the authorization is successful. If the card that you have on file for No-Show Protection is declined, unfortunately there's not much we can do on our end, as we can't attempt to process the payment again due to network regulations.

Re: "Card on file" for no-show protection?

UrbanShaveSD — Sun, 13 Aug 2017 04:49:52 GMT

You can capture the credit card during checkout POS add it to the clients personal info under credit card on file.

Re: "Card on file" for no-show protection?

Complexions — Wed, 09 Aug 2017 21:16:05 GMT

YES PLEASE! That would be so helpful in the beauty industry!

Re: "Card on file" for no-show protection?

PrimpPolish — Fri, 02 Feb 2018 15:32:23 GMT

Will saving a credit card on file eliminate the need for that client to enter their credit card information every time when booking online?

Re: "Card on file" for no-show protection?

Helen — Sun, 14 Apr 2019 19:50:30 GMT

@PrimpPolish At this time you can save your client's credit card if you're using the Point of Sale app. It's not possible to save your client's card information from the Appointments app, though this is a very popular request and I'll share your interest with the Appointments team!

Update: You can now charge a customer's card on file from the Appointments app. Additionally, you can can now save card information from your online Appointments Calendar or from your online Customer Directory.

We'll update this post if the ability to save a card on file from the Appointments app becomes available.