Is there a way to edit a tracking number in the online store after the order is confirmed?

sj365 — Fri, 21 Jul 2017 21:07:18 GMT

How do you change a shipping tracking number in the online store. It seems that the last two customers gotthe same number. I would like to change the number that popped up and inadvertantly assigned to two of my customers.

Re: Is there a way to append a tracking number (shipping) to an invoice that has been paid?

Sean — Thu, 03 Nov 2016 19:13:41 GMT

@sj365 - Apologies for the delay in following up, and welcome to the Seller Community!

As for your question, since the tracking number is only sent to the customer when the order is marked as completed, there isn't a way to update it after that point. I'd suggest using the contact information collected during the order to reach out separately to the customer with an update. Hope this helps!

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

thread Is there a way to edit a tracking number in the online store after the order is confirmed? in Archived Discussions (Read Only)

Is there a way to edit a tracking number in the online store after the order is confirmed?

Re: Is there a way to append a tracking number (shipping) to an invoice that has been paid?