thread Re: How do remove someone from the "reachable" group? in Archived Discussions (Read Only)

How do remove someone from the "reachable" group?

CashsCleaners — Sun, 16 Oct 2016 18:24:57 GMT

I want to remove people from the "reachable" group without deleting them all together. Is it possible?

Re: How do remove someone from the "reachable" group?

Sean — Sun, 16 Oct 2016 18:37:30 GMT

@CashsCleaners - Since the "Reachable" group is one that is automatically complied by Square and represents are all the people in your directory that you can contact by email - there isn't a way to remove someone just from this group. I am very curious about what prompted your question. Would you mind sharing more details about the scenario? Would creating a new separate group help solve for this feature request?

Re: How do remove someone from the "reachable" group?

CashsCleaners — Wed, 26 Oct 2016 16:55:59 GMT

We have a few customers that have asked to be removed from the list. I told them that they can unsubscribe via the email they were sent, they either do not how or do not want to do it themselves. So we need to remove them from the list to prevent any further customer issues.

Re: How do remove someone from the "reachable" group?

RB — Thu, 27 Oct 2016 17:55:41 GMT

Unfortunately, right now the only way for your customers to unsubscribe themselves from marketing emails is by doing that themselves through the unsubscribe link at the bottom of an email. I’ll channel your feedback to the team to look into improving this experience.