thread Re: Setting up Physical Gift Cards in Archived Discussions (Read Only)

What is the process for setting up Square Gift Cards?

amitramani — Tue, 07 Feb 2017 17:27:43 GMT

I purchased the Physical Gift Cards from the Square approved company. (ecardsystems).

What is the procedure to program these cards? How do I enable/disable these cards? Can that be done remotely without needing access to the physical card?

Can someone please point me in the right direction?

Re: Setting up Physical Gift Cards

Ron — Thu, 13 Dec 2018 18:16:25 GMT

@amitramani, Here is the information you need. Hope this helps. Sell Square Gift Cards

Ron

Re: Setting up Physical Gift Cards

Sean — Sun, 16 Oct 2016 19:02:15 GMT

@Ron - Thanks for your help with this one! 🙌

@amitramani - Feel free to let us know if you have any follow up quesitons! Also, would you mind marking Ron's comment as "Best Answer"? That'll help the rest of the community find this post if they have the same question.

Re: Setting up Physical Gift Cards

TAGS882 — Fri, 23 Dec 2016 16:38:06 GMT

Is there a way to check the balance of a gift card for a customer?

Re: Setting up Physical Gift Cards

amitramani — Fri, 06 Jan 2017 19:23:32 GMT

@TAGS882 - Yes, you can check the balance either by typing in the gift card number or swiping the card.

From the Register screen of the app, navigate to the Gift Card Screen (It is the small icon at the center of the screen up top). You will see Gift Cards listed here. Click on "Check Balance".

Re: Setting up Physical Gift Cards

convurg — Sat, 29 Jul 2017 02:43:33 GMT

I'm using Square online, and I'm using the App on an Android device. Neither shows me an option to "Load" my physical cards. [Cancel question, I was able to load cards using the app... 1. "Make a sale", 2. choose a "Gift Card", 3. remit payment. Loaded.]

Re: Setting up Physical Gift Cards

Tom — Sat, 29 Jul 2017 18:19:37 GMT

Hey @convurg — thanks for checking in. Glad you were able to get it sorted out and I appreciate you taking the time to circle back with what worked. Please don't hesitate to let us know if anything else comes up! 💯

Re: Setting up Physical Gift Cards

cdaddy74 — Wed, 12 Dec 2018 02:09:16 GMT

Ok, so I have a box of plastic gift cards that I ordered from eCards, following these instructions. Now what do I do??? Thanks

Re: Setting up Physical Gift Cards

Chad — Thu, 13 Dec 2018 18:20:06 GMT

Hello @cdaddy74!

Have you tried the link @Ron shared? It has the steps on how to load a gift card with a balance!

Support Center Article: Use Your Square Gift Cards

Re: Setting up Physical Gift Cards

hoodriver — Sat, 03 Oct 2020 17:06:44 GMT

We have ordered and received our plastic gift cards from ecardsystems, but I am still confused as to how to load/sell them. I have followed the suggested link. Step one says to go to "library" from the checkout screen, but there is no library option on our checkout screen. I tried "items," but gift cards do not show up as an item. I have already set up the pre-set amounts and settings, so I am really at a loss as to how to proceed.

Re: Setting up Physical Gift Cards

blaqueowl — Tue, 09 Feb 2021 20:29:26 GMT

I am having the same issue. Would you be able to offer some insight? I feel like I'm missing something...

Re: Setting up Physical Gift Cards

hoodriver — Tue, 09 Feb 2021 20:37:34 GMT

Yes! On the checkout screen in the top right corner there is an ellipsis (...), click on that and a list of options will appear, including "Sell or Check Gift Card." Pretty easy once you find this. I have no idea why that is not in any of the online guides. Maybe it is a difference in software; we are using Retail Plus...?

Re: Setting up Physical Gift Cards

GFD — Thu, 20 Oct 2022 19:33:20 GMT

Thank you for this. I spent way too much time looking for this answer which is so simple!