thread Re: Square Marketing: pay as you go in Archived Discussions (Read Only)

How to cancel Square marketing subscription?

bschweder — Wed, 30 Mar 2022 17:06:58 GMT

How do I cancel my Square marketing subscription? I don't use it enough to warrant the monthly fee.

Re: How to cancel Square marketing subscription?

KathyB — Thu, 27 Oct 2016 12:39:23 GMT

I'm trying to figure out the same thing! Nothing in the help documents that I can find. Thanks!

Re: How to cancel Square marketing subscription?

KathyB — Thu, 27 Oct 2016 12:41:54 GMT

Found it! https://www.sellercommunity.com/t5/Questions-How-To/How-to-cancel-Square-marketing-subscription/m-p/22083/highlight/false#M11166

Re: How to cancel Square marketing subscription?

bschweder — Thu, 27 Oct 2016 15:23:08 GMT

Dangit! Thanks Kathy B!, but the link doesn't work. I even tried typing it--whole and a shortened version--into my browser bar and it says the page is not available. It recommends checking for typo's, etc.

Can you help once more?

THANKS!

oxox!

-b.

Re: How to cancel Square marketing subscription?

VanKalkerFarms — Thu, 27 Oct 2016 16:22:03 GMT

https://squareup.com/dashboard/account/pricing

you can turn on and off subscriptions here

Re: How to cancel Square marketing subscription?

BrucePederson — Mon, 01 Jan 2018 23:49:12 GMT

I don't see anyplace at the suggested URL to turn Marketing off.

Re: How to cancel Square marketing subscription?

EJ_ — Wed, 03 Jan 2018 20:06:23 GMT

Hi @BrucePederson

That sounds strange.

We might have to have our Customer Engagement team take a look at this for you.

I'll pass this over to the right team and they should be able to reach out shortly.

Re: How to cancel Square marketing subscription?

PRbyJESS29 — Mon, 08 Jan 2018 13:22:06 GMT

Any update on this issue yet? I need to cancel my subscription since I do not use it!

Re: How to cancel Square marketing subscription?

Tom — Wed, 10 Jan 2018 00:02:04 GMT

Hey @PRbyJESS29, very sorry for the confusion—everything should be on the up-and-up. Are you still encountering this issue? I'll ask a team member to reach out to the email address that's tied to your Square account. They'll be able to make sure this gets sorted out.

How to cancel the marketing app

Amirasaleeb — Wed, 17 Jan 2018 22:02:16 GMT

How to cancel the marketing app

Re: How to cancel the marketing app

katieand — Wed, 17 Jan 2018 22:31:08 GMT

Hi @Amirasaleeb - Look at the answers above to find the instructions and link for canceling marketing.

If you need more help, please let us know.

Re: How to cancel Square marketing subscription?

Lisatabbush — Fri, 02 Feb 2018 00:56:50 GMT

I cannot find the link “cancel subscription” either! I’m clicking on links that square suggested, but nothing! I’m very frustrated that I cannot cancel it

Re: How to cancel Square marketing subscription?

Tom — Fri, 02 Feb 2018 01:38:51 GMT

Sorry to hear about the trouble with this, @Lisatabbush. I went to check on this and it looks like a team member reached out to you just a few moments ago. Please check your inbox for next steps and if you continue to run into this issue, please reply directly via email. They'll be able to take a deeper dive into your account and make sure this gets sorted out.

Re: How to cancel Square marketing subscription?

TTML — Wed, 11 Apr 2018 20:49:32 GMT

I need to cancel my marketing subscribtion! Please help!

Re: How to cancel Square marketing subscription?

Chad — Wed, 11 Apr 2018 21:28:10 GMT

Hello @TTML! You can cancel your Marketing subscription on the Square Dashboard. Just head to Account & Settings, then click on pricing and subscriptions. You'll see your subscriptions on this page. Once a subscription is canceled it will no longer show up on this page.

Re: How to cancel Square marketing subscription?

Blckcatbakery — Sat, 01 Sep 2018 23:34:54 GMT

Any luck? Just charged for the 2nd month after following all steps given by support to cancel all active campaigns. This is ridiculous and back handed on square’s end. Should be an easy process and I’d really like a fix and a refund.

Re: How to cancel Square marketing subscription?

Chad — Mon, 03 Sep 2018 19:23:01 GMT

Hello @Blckcatbakery, I'm sorry to hear about the trouble you've had with this. Have you followed the steps in my last comment?

Our Customer Success Team can issue you a refund if you didn't have any campaigns running for the month.

Re: Square Marketing: pay as you go

OMESPTO — Wed, 10 Oct 2018 20:04:52 GMT

This reply created from merging an existing thread: "Re: Square Marketing: pay as you go" The author has been notified via email.

How do I cancel the $15 marketing? I signed up for the 30 day free trail and we are a non profit and decided it isnt best for us.

Can I cancel Marketing if I don't like it?

afornof7 — Tue, 13 Nov 2018 17:32:07 GMT

Hello! if i begin using square marketing and i decide i do not like it is there a way to cancel or turn off the option of using it? Or is it something once i sign up i will always have to use it and pay for it?

Re: Can I cancel Marketing if I don't like it?

puka — Wed, 14 Nov 2018 17:10:20 GMT

Hey @afornof7!

I've merged your post with a thread on the same topic. Chad's answer above contains information on how to cancel your Marketing subscription if you decide that you no longer want to use the feature. 👍