thread How can I set client reminders for Square Appointments? in Archived Discussions (Read Only)

How can I set client reminders for Square Appointments?

Stardust — Wed, 02 Nov 2016 18:13:22 GMT

How can I set client reminders? I would like to choose three days before via text message or email.

Re: How to set client reminders. Delivery dates and methods. Text vs email.

Sean — Wed, 02 Nov 2016 18:22:06 GMT

@Stardust - First and foremost, welcome to the Seller Community! We're thrilled to have you and can't wait to see the expertise you have to share with our other members.

As for your question, you can set your reminder preferences from the Appointments Communications tab of the Square Dashboard. You can set both email and text message notification settings. Here's a screenshot:

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

Re: How to set client reminders. Delivery dates and methods. Text vs email.

LAMYAA — Wed, 14 Feb 2018 02:53:17 GMT

I CHANGE THE REMINDER AND I STELL RECIVE SAME REMINDER THE BASIC ONE

Re: How to set client reminders. Delivery dates and methods. Text vs email.

Tom — Thu, 15 Feb 2018 19:27:48 GMT

Hey @LAMYAA, thanks for reaching out and sorry to hear about the trouble.

Are you referring to the "Reminder" option below Automatic Notifications? I went to check on this and everything should be working as expected. Are you able to save the custom reminder, or is the text box blank? If this is still happening, please reply with a bit more information on the change you're trying to make or any other details on which step in the process where things are getting stuck. We'll take a closer look ASAP.