https://community.squareup.com/t5/Archived-Discussions-Read-Only/Is-there-a-way-to-use-existing-Customer-Details-when-Creating-an/m-p/25010#M61867 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/36777">@Soapnthings</a>, welcome to the seller community and thanks for pointing this&nbsp;out!</P> <P>&nbsp;</P> <P>At this time, there isn't a way to create an open ticket using existing customer details (e.g. from <A href="https://squareup.com/help/us/en/article/5532-manage-your-customer-directory-from-the-square-app" target="_blank">Customer Directory</A>). For now, you'll have to <A href="https://squareup.com/help/us/en/article/5337-use-open-tickets-with-square#create-open-ticket" target="_blank">create an open ticket</A> by either swiping the customer's card or entering in their name manually.</P> <P>&nbsp;</P> <P>I can definitly see how this would improve the experience for both you and your customers. Rest assured that I'll be sharing your suggestion with our <A href="https://www.sellercommunity.com/t5/About-the-Community/Feature-Requests-amp-the-Seller-Community/m-p/19194" target="_blank">Product Liaison team</A>.</P> <P>&nbsp;</P> <P>Keep in touch for updates, and please don't hesitate to reply if anything else comes up!</P> Thu, 01 Dec 2016 00:11:52 GMT Tom 2016-12-01T00:11:52Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Is-there-a-way-to-use-existing-Customer-Details-when-Creating-an/m-p/24780#M61866 <P>Combining Customer Details with Open Ticket Creation</P> Thu, 01 Dec 2016 00:12:22 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Is-there-a-way-to-use-existing-Customer-Details-when-Creating-an/m-p/24780#M61866 Soapnthings 2016-12-01T00:12:22Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Is-there-a-way-to-use-existing-Customer-Details-when-Creating-an/m-p/25010#M61867 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/36777">@Soapnthings</a>, welcome to the seller community and thanks for pointing this&nbsp;out!</P> <P>&nbsp;</P> <P>At this time, there isn't a way to create an open ticket using existing customer details (e.g. from <A href="https://squareup.com/help/us/en/article/5532-manage-your-customer-directory-from-the-square-app" target="_blank">Customer Directory</A>). For now, you'll have to <A href="https://squareup.com/help/us/en/article/5337-use-open-tickets-with-square#create-open-ticket" target="_blank">create an open ticket</A> by either swiping the customer's card or entering in their name manually.</P> <P>&nbsp;</P> <P>I can definitly see how this would improve the experience for both you and your customers. Rest assured that I'll be sharing your suggestion with our <A href="https://www.sellercommunity.com/t5/About-the-Community/Feature-Requests-amp-the-Seller-Community/m-p/19194" target="_blank">Product Liaison team</A>.</P> <P>&nbsp;</P> <P>Keep in touch for updates, and please don't hesitate to reply if anything else comes up!</P> Thu, 01 Dec 2016 00:11:52 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Is-there-a-way-to-use-existing-Customer-Details-when-Creating-an/m-p/25010#M61867 Tom 2016-12-01T00:11:52Z