thread Re: Input account information in Archived Discussions (Read Only)

Instant Transfer: Which Cards are Supported?

Community-Team — Wed, 04 Dec 2019 20:17:20 GMT

How do I know if my debit card will be supported for Instant Transfer?

Can I use my Prepaid Card?

Is there a list of supported debit cards?

What do I do if my debit card is not supported?

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

Re: Instant Transfer: Which Cards are Supported?

EJ_ — Wed, 04 Dec 2019 20:23:24 GMT

Hello everyone!

Instant transfer allows for Square Sellers to have their funds deposited and made available to them immediately.

While we don’t have a list of supported cards to share, instant transfer works with most standard, U.S.-issued Visa or MasterCard debit cards. These debit cards should be issued by a bank or credit union, and linked to a transactional checking account.

This means that Credit cards, ATM, PayPal, or prepaid bank cards are not supported.

Instant transfer uses a variety of card networks to send funds instantly. So for every debit card, both the card network and bank must be set up to receive funds instantly.

The only way to truly know if your debit card is supported is to attempt to link your card, and card compatibility can change.

We're always working to include more card options; which is to say, even if your card isn't supported now, that may not always be the case! I'll also add that if your card is unsupported and you have more than one debit card, we encourage you to try linking additional cards, as these may be successful.

For more details and information, check out our Support Center article: instant transfer

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

Re: Instant Deposit: Which Cards are Supported?

lm1 — Fri, 16 Dec 2016 15:51:53 GMT

Hi! I am using my regular business checking account with bank of america debit card to do instant deposits. It's not working. I don't know why though...been having it for years and It's a basic regular checking account

Re: Instant Deposit: Which Cards are Supported?

dis — Fri, 16 Dec 2016 18:58:37 GMT

I am having the same problem. It was working fine for about a month and now it keeps coming up as an unsupported card. I use Bank of America as well.

Re: Instant Transfer: Which Cards are Supported?

Tom — Wed, 04 Dec 2019 21:07:44 GMT

Hi @lm1 and @dis — thanks for flagging this and I'm sorry for the frustration.

Update: Bank of America Small Business Banking debit cards are now supported with instant transfer! ✅ ~~It sounds like there may be an issue with BOA and it's ability to support this feature.~~ This means most BOA debit cards can be linked but if you have trouble with that card you can try linking a different debit card if you have one, or you can count on your deposits being sent based on our next-business day transfer schedule.

I hope this helps make things more clear for now.

[This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

Re: Instant Deposit: Which Cards are Supported?

Hair4alivin — Fri, 20 Jan 2017 14:08:11 GMT

I am having issues that my instant deposit is sent but then that night my bank kicks it back out I used instant deposit since the begining what changed? My bank said you changed how they were being sent help!!

Re: Instant Deposit: Which Cards are Supported?

Spenser — Fri, 20 Jan 2017 23:18:40 GMT

Sorry to hear about the trouble, @Hair4alivin.

We're unable to look into account specific issues here in the Community, as it's public. If you haven't already, please contact our Support team directly. We'll take a closer look!

Re: Instant Deposit: Which Cards are Supported?

Hair4alivin — Sat, 21 Jan 2017 03:14:16 GMT

I do have an open case my bank is telling me the problem is square used to do instant deposit as a return now its done as an ATM deposit

Re: Instant Deposit: Which Cards are Supported?

Roscoe — Wed, 25 Jan 2017 17:31:33 GMT

Hi EJ. My BOA debit card no longer works for Instant Deposits. I understand this is a BOA specific issue. I need to find an alternate bank so that I can utilize this feature for my business. I need direction about supported banks, so that I don't waste time opening an account specifically to utilize the Instant Deposit feature. Can't just keep opening accounts until I find one that works. There was no notice about the BOA no longer being supported, so it'd be great if you could ease this transition by steering me toward an approved provider. Thanks.

Re: Instant Deposit: Which Cards are Supported?

EJ_ — Wed, 25 Jan 2017 19:16:11 GMT

@Roscoe We were also disappointed that Bank of America no longer supports our sellers ability to deposit funds instantly to their Small Business debit cards (*Do note that this is the only debit card this change should impact).

I don't have a specific bank to point you to, however Instant Deposit is supported by the vast majority of U.S. banks.

Your fellow sellers would be able to help out with bank recommendations, so hopefully one of them can chime in with their current bank that allows for Instant Deposits.

Re: Instant Deposit: Which Cards are Supported?

Chi — Fri, 24 Feb 2017 14:18:33 GMT

All of a sudden my Fifh Third debit card stopped being supported for instant deposit just yesterday. So I doubt BOA is the only one.

Re: Instant Deposit: Which Cards are Supported?

WindyCityParrot — Fri, 24 Feb 2017 17:19:51 GMT

We have been using instant deposit with our 5/3 debit card for more than six months. Today a message indicated the card is not supported - was 5/3 taking off the supported cards list?

Re: Instant Deposit: Which Cards are Supported?

Chi — Fri, 24 Feb 2017 17:51:12 GMT

That's what I'm guessing. Just happened to me yesterday.

Re: Instant Deposit: Which Cards are Supported?

Sean — Fri, 24 Feb 2017 19:40:21 GMT

@Chi @WindyCityParrot - Sorry to hear! It does sound like there may have been a back-end change with your bank causing this feature to no longer be available. 😕 I'll go ahead and reach out to our engineering team to confirm, but if this feature is important to you, you may need to consider linking an alternative debit card and delivering this feedback to your bank.

Re: Instant Deposit: Which Cards are Supported?

Chi — Sat, 25 Feb 2017 04:52:50 GMT

Thanks for your reply. It's where my business account is and that's not an easy task to consider changing, let alone actually doing it. I'll ask them what's going on and see what we can come up with. Thanks again

Re: Instant Deposit: Which Cards are Supported?

Sean — Wed, 01 Mar 2017 20:40:37 GMT

@Chi @WindyCityParrot - It sounds like there may have been an issue specific to this bank that should be resolved now. Would you mind checking again to see if you can link your debit card?

Re: Instant Deposit: Which Cards are Supported?

jessieb — Thu, 23 Mar 2017 21:34:21 GMT

ok bank of america just told me that when an instant deposit comes in from you, it just have 0000. so they said it is on your side

Re: Instant Deposit: Which Cards are Supported?

Sean — Sat, 25 Mar 2017 19:30:44 GMT

Hi @jessieb. While the community is a great place for getting advice from other sellers and finding the answer for general questions, for account specific ones, we'll want to keep things private. Please reach out here so we can follow up with you to sort this out. Thanks a ton!

Re: Instant Deposit: Which Cards are Supported?

Ambercapellibei — Sat, 15 Apr 2017 00:54:44 GMT

My debit card has been linked and working with my instant deposit since April of last year. My card has not expired or changed and I haven't even edited my debit card info on Square but when I tried to instant deposit my deposit today it said card failed when I tried to edit it and put it in again it says cannot link debit card. How come it has worked for 11months with no changes and it didn't fail then but is now? It's a visa debit card. It said funds could not be sent because card has been declined several times. How can a debit card decline when I'm just trying to get funds sent to it? Please help me

Re: Instant Deposit: Which Cards are Supported?

Sean — Mon, 17 Apr 2017 20:42:16 GMT

Hi @Ambercapellibei. While the community is a great place for getting advice from other sellers and finding the answer for general questions, for account specific ones, we'll want to keep things private.

Please reach out here so we can follow up with you to sort this out. Thanks a ton!