thread How do I learn what exactly has been changed when my account has been illegally accessed? in Archived Discussions (Read Only)

How do I learn what exactly has been changed when my account has been illegally accessed?

CMS — Thu, 15 Dec 2016 03:17:33 GMT

I just received an email from Square, telling me that someone in Ontario, Canada has used my email account to access my account! After changing my password, I sent emails to the Square Team. How do I find out what, if anything, has been modified on my account? I think that there should be some immediate source to communicate with for help in the event of an emergency like this.

Re: How do I learn what exactly has been changed when my account has been illegally accessed?

VanKalkerFarms — Thu, 15 Dec 2016 04:14:39 GMT

Well hopefully you logged into to the website directly by typing it in your browser and didn't click any links in the email. A lot of emails like this look like they are from square but are actually hackers hoping you click the link in your email brining you to a page that looks exactly like Square and you log in with your valid login information and now they actually have it.

First thing i would check check is your bank account information to make sure that hasn't been redirected.

Re: How do I learn what exactly has been changed when my account has been illegally accessed?

Sean — Thu, 15 Dec 2016 15:03:28 GMT

@CMS - Thanks for reporting this right away. We have a team at Square that is focused solely on account security. They'll definitely take a closer look at your account. While you wait to hear back from them, I'd strongly suggest that you enable 2-step verification, as well as double check your bank account on file.