thread Re: Managing Appointments at Multiple Locations on mobile app in Archived Discussions (Read Only)

Managing Appointments at Multiple Locations on mobile app

fteegardin — Mon, 26 Dec 2016 19:57:48 GMT

Hooray! We are now able to manage multiple locations on Square Appointments! Here's my question. How do we see all of the locations on our mobile apps? I created a test appointment for myself at my new location, and I can see it when I open the calendar on my computer, but I can't find it in the app on my phone. Is there a way to toggle between locations?

Re: Managing Appointments at Multiple Locations on mobile app

Sean — Mon, 26 Dec 2016 19:57:24 GMT

@fteegardin - Welcome to the Seller Community, and kudos on your first post! 👏 As for your question, while we plan to make this easier in the future, for now, you'll need to sign out, and then back in. Following sign in, you'll be able to select the location you'd like to view. Hope this helps!

Re: Managing Appointments at Multiple Locations on mobile app

DieInnenstadt — Fri, 07 Apr 2017 18:40:08 GMT

Hi Sean! I'm having the same problem as the original commenter. I logged out and back in again on my mobile device, and I see both the original and new locations after I sign in. However, I can't find an option to switch back and forth easily between locations after I click on one. Do I have to sign out and back in again every time I find myself in the opposite location and want to use the pertinent location on the POS app?

Re: Managing Appointments at Multiple Locations on mobile app

Sean — Fri, 07 Apr 2017 21:24:28 GMT

Hi @DieInnenstadt! At this point, you would need to sign in/out to switch. Having said that, I do know that this is an experience that our Appointments Team wants to improve in the future. Thanks for taking the time to post your feedback! It's very valuable!

Re: Managing Appointments at Multiple Locations on mobile app

LReinebach — Thu, 11 May 2017 03:41:03 GMT

I'm having a similar issue. When I log into the iPhone App it only shows 2 locations to switch back and forth to/from. I have 3 locations active online (6 locations total). How can my app locations match the 3 active locations I set up online? (In other words, show my 3 active location options to choose from when I sign out/in instead of just 2.)

Re: Managing Appointments at Multiple Locations on mobile app

Tom — Fri, 12 May 2017 23:55:10 GMT

Hey @LReinebach, thanks for flagging this. That does sound strange that you have three active locations, yet only two are available within the app.🤔

If you haven't already, can you give these app troubleshooting tips a run-through? If you're still having any trouble after that, please let our Support Team know which location isn't surfacing (or if it's intermittent). They'll be able to take a closer look behind the scenes.

Apologies for the trouble — hope this helps get you in the right direction.

Re: Managing Appointments at Multiple Locations on mobile app

aquatherapups — Sat, 23 Feb 2019 20:04:35 GMT

I too would like a toggle switch to switch among locations or have the option to see both locations on the same calendar. Having to sign out and In is very cumbersome and not timely.

Re: Managing Appointments at Multiple Locations on mobile app

EAG — Tue, 15 Oct 2019 15:51:27 GMT

Can we please bump this subject matter and push an update to the selling community? I am reliant on the mobile platform and signing in and out is extremely tedious.