thread Re: Can't manually enter employee direct deposit in Archived Discussions (Read Only)

Can't manually enter employee direct deposit

RodneyMorrison — Thu, 29 Dec 2016 15:39:56 GMT

When trying to manually enter employee information for direct deposit, the form contunually throws an error concerning the filing status (married/single). No matter what you select in that section the form will not validate.

Re: Can't manually enter employee direct deposit

Sean — Thu, 29 Dec 2016 17:03:32 GMT

@RodneyMorrison - So sorry to hear about the trouble! It sounds like it could be an issue tied to your browser. Would you mind sharing which you are using (https://www.whatismybrowser.com)? Have you tried from an alternate browser? I usually recommend Google Chrome.

Re: Can't manually enter employee direct deposit

Jonathan1 — Mon, 09 Jan 2017 18:10:25 GMT

I'm having this same problem. Please help! I'm up against the deadline to run payroll and I have emailed support with no answer. I've been on hold for support now 50 minutes. When I enter federal or state withholding information and click save I only get an error saying: "Please choose a federal filing status." The information is clearly in the box, but the form will not recognize it. I've tried this in IE, Chrome, and Firefox. I've cleared cookies and restarted browsers. Nothing is working.

Re: Can't manually enter employee direct deposit

Tom — Mon, 09 Jan 2017 19:30:44 GMT

Hi @Jonathan1, thanks for reaching out and sorry to hear about this issue. I went to check on this, and it looks like you were able to get in touch with a member of our Payroll Team by the time I got to your post.

Apologies for the delay. If anything else comes up or if you have any other questions, please let us know.