thread Re: How can I talk to someone for support in Archived Discussions (Read Only)

How can I talk to someone for support

linda3 — Thu, 29 Dec 2016 23:55:02 GMT

Hi,

I have been trying to bill a client for $1750 and I can't take his credit card or pay by invoice. He has money in his debit account but the charge won't go through.

I would like to speak with someone so please advise how to do that. My email is lindabkroll@gmail.com

Many thanks,

Linda Kroll

p.s. I would like to do this asap so that he can have his payment made to me in 2016.

Thank you!

Re: How can I talk to someone for support

Gigis — Fri, 30 Dec 2016 00:31:56 GMT

Good luck. Calling support especially within 4 hours of their support hours means 95% of the time you will not get a call back. You might try email. Realtime support is not a Square strength

Re: How can I talk to someone for support

VanKalkerFarms — Fri, 30 Dec 2016 01:52:32 GMT

Visit the Contact Us Page
Select other
Select other
Click on call support
write down your customer code
call 855-700-6000

phone support is available 6a-6p M-F They are very helpful.

Re: How can I talk to someone for support

VanKalkerFarms — Fri, 30 Dec 2016 01:57:33 GMT

If you could give more information on what is happening maybe I can help.

Why can't you take the client's credit card? The fees are the same for debit cards versus Credit Cards.

Do you mean a debit account (like a bank account) or a debit card? Debit cards work as long as the bear the Visa or Mastercard logo.

What error are you getting that it won't go thru?

Re: How can I talk to someone for support

Lima — Fri, 30 Dec 2016 03:55:41 GMT

I had problem where small credit union issued cards will be declined, (small banks and unions flag it as suspicious activity due to transaction showing to be done in CA, that was told to me by bank manager.)

Have customer call card issuer and see what is the problem.