thread Re: Print Receipt with Signature in Archived Discussions (Read Only)

Print Receipt with Signature

xVault — Mon, 02 Jan 2017 20:22:47 GMT

How do I print receipts for tipping and signature to bring to a customer's table? I have "Customers Sign on Printed Recepit" selected as well as collecting tips turned on. When I print "Print Bill" from the ticket I get a bill without space for tipping or receipts.

Thanks.

Re: Print Receipt with Signature

Feedback2016 — Mon, 02 Jan 2017 22:03:22 GMT

@xVault Do you have "Traditional Receipt as well as Customer Signs on Printed Recept"?

Re: Print Receipt with Signature

Feedback2016 — Mon, 02 Jan 2017 22:40:40 GMT

@xVault I just did a test run to make sure I was giving you the correct advise. You system should be working the same as mine. Hopefull my suggetions help. Cheers

Re: Print Receipt with Signature

xVault — Tue, 03 Jan 2017 18:29:53 GMT

@Feedback2016 Thank you for taking the time to test that yourself. I do have the settings you suggested toggled on.

This is what I get when I select "Print Bill" from the tickets drop down menu in the upper right:

Is there another way to print a bill that I am overlooking?

Re: Print Receipt with Signature

Feedback2016 — Tue, 03 Jan 2017 18:48:09 GMT

@xVault Check you version and updates. I am using version 4.54.3

This info can be found in your Apps Store and look at the last update for square register.

Re: Print Receipt with Signature

Feedback2016 — Tue, 03 Jan 2017 18:57:00 GMT

@xVault after you check your square version and updates next check all you printer settings and make sure they are inabled for every catigory you use. Square is notorious for having multiple setting locations controlling one function. Very frustrating.

Re: Print Receipt with Signature

x3mfoody — Sun, 29 Jan 2017 00:59:35 GMT

I am having the same problem. All setting are as suggested. Version4.56. I am not given an option after hitting "charge" to print a receipt, just the smart tip line comes up. I appreciate your help!

Re: Print Receipt with Signature

Spenser — Tue, 31 Jan 2017 19:02:19 GMT

Apologies for the trouble, @x3mfoody. After you charge the customer, a signature receipt isn't printing with those settings enabled?

To clarify some of the confusion above: With those settings enabled a signature receipt will print after you complete the charge. Tapping "Print Bill" before completing the sale will just print a summary without a signature line.