thread Re: Contact us page form issue in Archived Discussions (Read Only)

Contact us page form issue

Zeeshan95 — Sun, 06 Mar 2022 03:14:16 GMT

Hello, I am not able to recieve any email when a user submits contact us page. It only shows in the square app but I would like to get an email notification

Re: Contact us page form issue

Goldneye — Sun, 06 Mar 2022 12:29:27 GMT

HI, have you changed the email since starting your account? If so, even though you changed it everywhere you have access to, the email still needs to be changed on Square's dashboard. So you would need to contact Square.

You can also check your settings for the correct email address within the Contact Us section.

Breadcrumbs and screenshot to verify.

Online Dashboard, Website, Edit Site, Contact Us, scroll down to Settings, Form Settings

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Contact us page form issue

loribradeen — Fri, 15 Apr 2022 16:35:57 GMT

I have the same issue. I have never changed my email but people have said they sent me a message and I am not receiving them. Where are they stored online?

Re: Contact us page form issue

Zeeshan95 — Fri, 15 Apr 2022 16:45:34 GMT

Easy peasy I fixed it. They r going in spam. Go there and release to add them in inbox then from there they ll show in ur inbox.

Re: Contact us page form issue

frances_a — Fri, 15 Apr 2022 16:46:23 GMT

Hi @loribradeen!

You can find them in your Square Online overview page by going to Website > Form Submissions.

You can find more detailed instructions in this article.

Let me know if that helps!