thread Re: Login troubleshooting in Archived Discussions (Read Only)

Login troubleshooting

kenperrinsr — Thu, 12 Jan 2017 16:23:25 GMT

I had Square on my iPhone for a couple of years. I changed phones to an Android and the app did not transfer over. I downloaded the app but it will not let me login with my signon and password. HELP

Re: Login troubleshooting

VanKalkerFarms — Thu, 12 Jan 2017 17:15:18 GMT

The first step is to make sure you have the right app.

https://play.google.com/store/apps/details?id=com.squareup

The login and password that you used to login into the app on an iPhone will work on an Android device.

If that doesn't you could use the I forgot my password feature to help you recover your login password.

Re: Login troubleshooting

SD923 — Wed, 10 May 2017 13:49:34 GMT

I can login on an actual computer but for some reason on my Iphone it will not let me. I have changed my password a few times to make sure it wasnt my error. Do I phones not accept this app? I dont know what else to do.

Re: Login troubleshooting

Russell — Thu, 11 May 2017 00:50:14 GMT

Thanks for posting and welcome to the community, @SD923.

The password should work on your phone as well. The keyboard on touch screen devices can make it easy to make a mistake, so be patient. You can also try delete the app and reinstall it, just to be sure you have the most current version.

Re: Login troubleshooting

luisa-tangofesh — Sat, 28 Sep 2019 19:13:23 GMT

I am also experiencing the same issue. The device keeps on telling me the password is wrong even if it is not. It works when I login on a computer.

Re: Login troubleshooting

kellyj — Sun, 29 Sep 2019 19:08:14 GMT

@luisa-tangofesh

Sorry to hear you are having trouble logging into your device. Have you attempted to uninstall and reinstall the app? Sometimes that will allow you to log in again.