thread Re: How does Square prioritize staff for appointments? in Archived Discussions (Read Only)

How does Square prioritize staff for appointments?

HavenSpaAdmin — Wed, 25 Jan 2017 13:27:31 GMT

I'm curious to know how Appointments selects a staff member when there is no preference from the client. I have three staff members, plus myself. So if we're all available for an appointment, I would like everyone else to be selected before me, if that's possible. I'm not sure if the selection is currently based on just the name of the staff, or how busy they are that day, or if it's completely random.

Re: How does Square prioritize staff for appointments?

Spenser — Thu, 26 Jan 2017 22:50:36 GMT

Good question, @HavenSpaAdmin.

In this case the scheduling is randomly selected. There isn't a way to set preferences on selection order unfortunately, but definitely see how that would be useful. We'll share the feedback with our Appointments team; let us know if you have any other questions.

Re: How does Square prioritize staff for appointments?

Meena — Wed, 12 Apr 2023 06:33:15 GMT

I'm wondering if now (since 2017) we are able to set preferences on selection order of staff. I have four staff members and if four of them are available, I would like one particular staff member to have the first choice of being booked. Can that be done now?

Re: How does Square prioritize staff for appointments?

Kassi_ — Thu, 13 Apr 2023 21:49:16 GMT

Hey there, @Meena -

As of now, this would still be a Feature Request for the Appointments. I would recommend adding this to our Ideate Board, so other sellers can add their voice & our Product Team can take a look.

Thank you for checking in on this one!