Website booking creating multiple duplicate accounts for customers- I

CMH-Sue — Mon, 06 Feb 2017 01:36:58 GMT

My clients can book from my website and returning clients have multiple accounts now- the system let me merge some but many others it did not. Also have one client stating it let them schedule 1 appointment but would not allow her to schedule more.

Re: Website booking creating multiple duplicate accounts for customers- I

EJ_ — Mon, 06 Feb 2017 16:44:35 GMT

Hi there.

Your Customer Directory will find duplicate profiles if two or more customers have the same email address and/or phone number. However, if the profile names are dissimilar or if the two profiles have a different email or phone number, they will not be identified as duplicates. In this case, you can still manually merge the profiles if they happen to be the same customer.

In regards to your client not being able to book more than one appointment, what was it that they were running into? Did they get any error message of any kind?

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Website booking creating multiple duplicate accounts for customers- I

Re: Website booking creating multiple duplicate accounts for customers- I