thread Re: Why won't my domain name activate? in Archived Discussions (Read Only)

Why won't my domain name activate?

JoeyNewYork — Mon, 13 Feb 2017 09:36:56 GMT

When I do a google search for my (name) store, I get this message...

Your Online Store is on its way.

To ensure that your Online Store is properly configured, follow these steps:

Properly point your domain's DNS record to Square.
Set your domain in your Online Store settings page. Test that your domain is valid.
Wait up to 24-48 hours for your changes to propagate.

Re: Why won't my domain name activate?

EJ_ — Wed, 15 Feb 2017 17:13:01 GMT

Hi there.

That sounds a bit strange.

Was this still happening? I was able to search your Online Store name and everything came up as normal.

Re: Why won't my domain name activate?

WiseGuyDrones — Wed, 22 Feb 2017 00:44:37 GMT

I am having the same problem and its been over the 72 hours

Re: Why won't my domain name activate?

Placedutattoo — Wed, 22 Feb 2017 01:11:52 GMT

I have the same problem I bought the domain through google domains on the 17th

It passes url verification

I even contacted google

still my site wont propagate.

Re: Why won't my domain name activate?

WiseGuyDrones — Wed, 22 Feb 2017 01:28:41 GMT

Google told me it's something on squares end. So I contacted square, hopefully I can get this issue worked out

Re: Why won't my domain name activate?

LoneWolf367 — Wed, 22 Feb 2017 19:08:48 GMT

I've also been experiencing the same issues trying to set up a clients store.

Re: Why won't my domain name activate?

Spenser — Thu, 23 Feb 2017 18:03:47 GMT

Apologies for the delay, @LoneWolf367. The URLs have been taking a couple days to redirect. Are you still having trouble?

If you're assisting a client, we'll probably want to take a look at their account. Contact our support team if you're still having trouble so we can get their details privately. Thanks!

Re: Why won't my domain name activate?

LoneWolf367 — Fri, 24 Feb 2017 23:10:33 GMT

So the fix for me was to delete my CNAME record and instead use an A record for my shop.***.com subdomain.

Re: Why won't my domain name activate?

Tom — Fri, 24 Feb 2017 23:45:03 GMT

Thanks for circling back with those details, @LoneWolf367. Glad to hear that this got resolved. Please don't hesitate to let us know if anything else comes up!

Re: Why won't my domain name activate?

Weezie — Mon, 10 Apr 2017 03:20:52 GMT

How do you do this? I have the same problem. Sometimes the URL works and sometimes I get the same strange message (below). I have had my website up for a couple months now and it seems a bit strange that I still get this message:

Your Online Store is on its way.

To ensure that your Online Store is properly configured, follow these steps:

Properly point your domain's DNS record to Square.
Set your domain in your Online Store settings page. Test that your domain is valid.
Wait up to 24-48 hours for your changes to propagate.

Not understanding what is going on...

Re: Why won't my domain name activate?

Spenser — Thu, 13 Apr 2017 01:00:21 GMT

Hmmm, pretty strange, @Weezie. The domain should remain active after the initial set-up and wait period. Give us a call when can and we can take a closer look at your account with you. Thanks!

Re: Why won't my domain name activate?

marthamendez — Mon, 14 Jun 2021 22:21:01 GMT

Hello,

Is there anyone that help me or guide to speak to someone to activate my domain? I purchased my personal domain name and cancelled the transaction through my bank institution, but need it to be active because I want to use elsewhere. I went to Weebly and I see the transaction but it won't allow me activate the domain.

Re: Why won't my domain name activate?

JustinC — Wed, 23 Jun 2021 17:34:07 GMT

Hi @marthamendez. I spoke with my Team. Sounds like your domain isn't published to a site. You can visit Square Online settings and manage the domain.