thread Re: Morning Drawer Reports in Archived Discussions (Read Only)

Morning Drawer Reports

Sam1133 — Mon, 06 Mar 2017 21:45:20 GMT

Hello there. I'm new to Square POS, but love it.

I have a question about the "Morning Drawer Reports." Why is it that some mornings I receive the report after someone opens the drawer and sometimes I do not?

Please advise,

Craig-

Re: Morning Drawer Reports

Kpay — Mon, 06 Mar 2017 22:11:54 GMT

@Sam1133, welcome to Square and sorry for the delayed reply!

I agree that it seems strange that you wouldn't receive the email report every time. The only thing I can think of is maybe the drawer session wasn't properly closed out in the evening. You'll need to close it out and then start a new drawer session to trigger a new report.

@sciabica1936, @Ron do either of you have advice? Thanks for taking a look!

Re: Morning Drawer Reports

Sam1133 — Mon, 06 Mar 2017 22:32:00 GMT

Hello again,

I am no longer receiving ANY MORNING reports. Just evening reports. Is this now normal?

Re: Morning Drawer Reports

Spenser — Wed, 08 Mar 2017 18:09:20 GMT

Hmm, that's pretty strange that your email notifications would change, @Sam1133. There aren't any updates I'm aware of that would cause this on our side. If you haven't already, give us a call and a Support team member can take a look at what emails are being sent to your address.