thread Missing location: How can I recover it? in Archived Discussions (Read Only)

Missing location: How can I recover it?

MTello — Tue, 28 Feb 2017 19:40:35 GMT

Trying to change the name for a location, I accidentally changed the nickname.

When I tried to save, nothing happened, so I went back to the dashboard.

Trying to edit the location again, I discover the location is no longer there.

If I try to create the location again, it says the nickname is already in use.

Not sure how to recover the location, and I don't want to add a new one with the same information, to avoid duplicates and confusion.

Any ideas? Thanks in advance for your help.

Re: Missing location: How can I recover it?

EJ_ — Wed, 01 Mar 2017 21:10:24 GMT

That sounds strange. How many locations have you created in total?

It is not possible to completely delete a location or revert back from a multi-location account, so if the location is not listed in your locations tab you might not have saved it after creation.

Re: Missing location: How can I recover it?

MTello — Wed, 01 Mar 2017 21:59:34 GMT

Hello EJ_ The location was there for several weeks. That was the only location I created. While modifying the nickname, at some point I saved it as "MTello Business Services". The dashboard was extremely slow. When I returned to the locations tab, under account, the location was gone. Trying to re-create, it says the nickname "MTello Business Services" is already in use.

Re: Missing location: How can I recover it?

EJ_ — Thu, 02 Mar 2017 18:23:00 GMT

What was reflecting in your Locations section of your Square Dashboard?

Re: Missing location: How can I recover it?

MTello — Thu, 02 Mar 2017 20:11:18 GMT

EJ_

Thank you for your reply.

Not sure what happened or how it happened.

Today, the location is back. The content is a little bit messed up (schedule shows 3 time rows per day), but the important information is there.

I guess I will never find how or why this happened, but the location is back and I can proceed to create new ones.

Thanks again for all your help.

Re: Missing location: How can I recover it?

EJ_ — Thu, 02 Mar 2017 21:55:30 GMT

Glad to hear everything is working for you. If anything strange happens again, let me know!