thread Re: Why am i seeing a discrepency between my emailed summary report and the dashboard one? in Archived Discussions (Read Only)

Why am i seeing a discrepency between my emailed summary report and the dashboard one?

Ceronomas — Sat, 04 Mar 2017 03:07:33 GMT

I am receiving emailed Daily Sales summary amounts that are not at all what the DashBoard shows. For example. I get an email showing that $314 plus tips of $25, collecting $340....my online dashboard shows a much higher balance towards $460.00...That is big difference and when I am trying to reconcile a drawer using my email it is not easy to do when the computer is at another location.

Why is that? How can I fix it or get it fixed?

Re: Why am i seeing a discrepency between my emailed summary report and the dashboard one?

Spenser — Sun, 05 Mar 2017 20:48:53 GMT

Sorry to hear about the trouble, @Ceronomas. Were all of your transactions from that particular taken with in your set business hours?

The daily sales summary email will only include transactions that take place during business hours, so that's my first thought. If need be, you can update your hours from the Locations page. Hope that helps!

Re: Why am i seeing a discrepency between my emailed summary report and the dashboard one?

Ceronomas — Mon, 06 Mar 2017 04:01:32 GMT

Thank you Spenser. Yes, all transactions were completed be 7 pm cst. I had received my full balance from previous day too.

The last transaction was 5:30 pm. The email showed the same balance as on the dashboard but the daily summary email was incorrect.

I will be looking for this going forward.