thread Re: Why error message on app if my device is on the compatible list? in Archived Discussions (Read Only)

Why error message on app if my device is on the compatible list?

Amy1McDaniel — Thu, 09 Mar 2017 22:18:05 GMT

I bought a Samsung Galaxy Tab 2 7.0 today because it was on the list of compatible devices for Square POS. But when I went to download the app, I got an error message saying the devices wasn't compatible. ????? How do I make it compatible?

Re: Why error message on app if my device is on the compatible list?

Amy1McDaniel — Thu, 09 Mar 2017 22:20:56 GMT

never mind, now it says it can... not sure why it said it couldn't originally.

Re: Why error message on app if my device is on the compatible list?

Tom — Sat, 11 Mar 2017 02:28:37 GMT

Hey @Amy1McDaniel, welcome to the seller community!

Thanks for circling back; I'm glad it got sorted out. If the app ever misbehaves again, these troubleshooting tips usually resolve any issue right away. Please don't hesitate to let us know if anything else comes up. 🙂

Re: Why error message on app if my device is on the compatible list?

Marie2 — Fri, 11 May 2018 18:44:17 GMT

Please help ive done trouble shooting and I still keep getting the error message not compatible with my device. Ive check for all updates and still nothing.

Re: Why error message on app if my device is on the compatible list?

katieand — Fri, 11 May 2018 22:08:30 GMT

Hi @Marie2 - What type of device are you using?

Not all devices are compatible with Square, so you should check out this page to double check if your device is listed: https://squareup.com/compatibility

If your device isn't listed on that page above, then it isn't compatible and you should find another device to use with Square that is listed!

Re: Why error message on app if my device is on the compatible list?

Marie2 — Mon, 14 May 2018 18:22:53 GMT

The device I'm using is a Samsung Galaxy tab 2 7.0.

The tablet is listed but when I go to my app store to download it that's when I see the error message. I have even checked for updates on my tablet and still nothing I just wanted to use that so it wouldn't be so hard for my costumers to sign on a small screen.

Re: Why error message on app if my device is on the compatible list?

Helen — Tue, 15 May 2018 23:21:43 GMT

Hi again @Marie2. Your device must be running on Android 5.0 or higher and meet the compatibility requirements listed in our Support Center.

If your device is up to date and running a version of Android higher than 5.0 please call our CS team so they can investigate this further.