thread Re: Tell Us Your Favorite Customer Service Tip in Archived Discussions (Read Only)

Tell Us Your Favorite Customer Service Tip

Kpay — Thu, 27 Jul 2017 11:04:43 GMT

Hi community! 👋

As part of the Seller Community's first birthday, we'd like you to tell us your favorite customer service tip in one quick sentence. For example: the "customer is always right" or "always listen to what clients have to say."

Don't forget to vote for your favorite tips by giving them a like! The person with the most likes will get a special surprise from Square HQ! ❤️

Re: Tell Us Your Favorite Customer Service Tip

KJugGuitars — Mon, 20 Mar 2017 13:56:19 GMT

First and foremost, make sure you're well versed and fluent using Square.

I do very few Square transactions (most of mine are online), and it's important to not bog down the transaction trying to figure out my own gear!

I always go through the swipe, chip and tap processes before a show. Good stuff Square, thanks.

Ken Jenkins

Owner/Operator

KJug Guitars

Re: Tell Us Your Favorite Customer Service Tip

scooterjoes — Mon, 20 Mar 2017 14:56:32 GMT

Treat customers as guests, and the way you would want to be treated.

Re: Tell Us Your Favorite Customer Service Tip

Kpay — Mon, 20 Mar 2017 17:20:35 GMT

Thank you @scooterjoes and @KJugGuitars - love these!

Re: Tell Us Your Favorite Customer Service Tip

egdflabs — Mon, 20 Mar 2017 21:01:17 GMT

When taking cash or check for an invoice, mark the invoice as paid the moment you recieve funds.

Detail: Even if the customer is still present with you, this will help keep your accounting tidy, and keep your customer confident in your dealings. Invoices marked paid at a later date, days, weeks, or months after recieving can cause confusion, and in worst case scenarios disputes.

Re: Tell Us Your Favorite Customer Service Tip

picket98376 — Thu, 23 Mar 2017 13:34:59 GMT

Always great your customers when they walk on the door.

Re: Tell Us Your Favorite Customer Service Tip

scooterjoes — Thu, 23 Mar 2017 13:52:14 GMT

I think you mean "greet" 😀

Re: Tell Us Your Favorite Customer Service Tip

picket98376 — Thu, 23 Mar 2017 20:55:45 GMT

Yes thank you! Posting before coffee 😊

Re: Tell Us Your Favorite Customer Service Tip

poohbear373 — Fri, 24 Mar 2017 20:18:08 GMT

Make sure to thoroughly confirm order and provide receipt for all transactions with a smile. But formost always ask for the refferal!!!

Re: Tell Us Your Favorite Customer Service Tip

Bean — Sat, 25 Mar 2017 19:36:21 GMT

I've been in my freelance business on and off for a few decades now. I love the Square “Point of Sale” app and functionality! My suggestion is to add the % cost of transferring your customer payments to your bank INTO the invoice amount you are charging them. I don't know about anyone else but it drives me crazy that my numbers don't match my records; I feel like I am missing hard earned income. It is what it is, so work it in; you earned it. 🙂

Re: Tell Us Your Favorite Customer Service Tip

Ron — Mon, 27 Mar 2017 03:31:59 GMT

We always use the G.U.E.S.T. approach.

G. Greet each and every customer as soon as they come up to the counter.

U. Understand the customer's needs and fulfill them.

E. Eye Contact, be sure to use direct eye contact with the customer.

S. Suggestive Sell something that goes along with the items your customer is interested in.

T. Thank each and every customer who enters your Store.

Re: Tell Us Your Favorite Customer Service Tip

Kpay — Fri, 31 Mar 2017 17:22:34 GMT

Thank you for all your input - great customer service tips all around! As of this morning, @Ron got the most likes for his G.U.E.S.T approach, so I'll be sending him a special gift from Square HQ - two Square t-shirts! @Ron I'll PM you with more details. Well done! 👏

Re: Tell Us Your Favorite Customer Service Tip

Bean — Fri, 31 Mar 2017 17:40:00 GMT

Ah, I needed to slow down and consider the directions as I do with my business.

I must add... I do not meet a large amount of my clients. What I wrote not in the service vein as the question asked. I aplogize. I expressed more of a "when dealing with a cusomer" concern that is: Transfer the cost to the client invoice total.

To that end, I agree with treating ALL clients extremely well! 🙂

Re: Tell Us Your Favorite Customer Service Tip

Kpay — Fri, 31 Mar 2017 17:44:04 GMT

No worries, @Bean - we appreciate your input about invoices too! 😀

Re: Tell Us Your Favorite Customer Service Tip

FirstSource — Sun, 06 Aug 2017 21:10:26 GMT

Hello,

I own a service business. The best things my customers always praise us on is that we call prior to coming over. This allows them to prepare for our arrival. I also tell my technicians keep the customer involved as you go. Meaning, explain the problem you find and then a detailed explanation of the steps you are going to take to remedy this issue. And always show the customer the failed part if any.

Re: Tell Us Your Favorite Customer Service Tip

Kpay — Mon, 07 Aug 2017 17:10:17 GMT

@FirstSource, thanks for your comment! I love the idea of calling before you arrive - as a customer that would definitely make me feel more prepared! Agree that it's always nice to keep your customer involved in the explanation and help keep them informed of what's going on. Thanks again for the tip!