thread Re: I'm trying to set up a catalogue and the PC or software just freezes. in Archived Discussions (Read Only)

I'm trying to set up a catalogue and the PC or software just freezes.

WCHC-77488 — Fri, 17 Mar 2017 20:47:53 GMT

Our county historical commission is having a book published and we want to be able to take credit cards when we take the book to conferences, book signing events, and by mail & phone orders. I logged onto Square and tried to enter the book in a catalogue. My thought was to enter the book twice. One with no shipping included and one with shipping included. I have a good scan of the title/cover of the book. Everytime I try to establish this two item catalogue, my Dell PC just freezes. It has happened for the past 4 or 5 days. I must be doing something wrong but I can't determine what the problem is.

Re: I'm trying to set up a catalogue and the PC or software just freezes.

Owl — Mon, 20 Mar 2017 15:28:30 GMT

Hi @WCHC-77488, I can't speak to the freezing issue on your computer (other than to suggest trying it on another computer to narrow down the problem), but I can recommend that you set up one book item instead of two. And then add a second "Shipping" item. So you'd have two items:

• Book

• Shipping

If your area has sales tax that applies to books but not to shipping, you can configure the book item as taxable and the shipping item as non-taxable. So having shipping as a separate item will allow you to avoid collecting too much sales tax.

Having a separate Shipping item also gives you some flexibility. For example, if someone orders 5 books, and the cost to ship is, say, double the cost to ship 1 book, you could have a separate "Shipping Multiple Books" item. You could also have an "International Shipping" item.

Before I set up Square, I made a list of all the ways I sell an item (or multiple items), and that helped me determine what settings I wanted in Square.

Hope that helps!

Re: I'm trying to set up a catalogue and the PC or software just freezes.

WCHC-77488 — Mon, 20 Mar 2017 15:49:02 GMT

Owl,

Thank you for the advice! I finally solved the problem of the freezing. Square customer service suggested using a different browser other than Internet Explorer 11 that I have been using. I tried with Firefox and it worked just fine. I will switch from Explorer to Google Chrome.

Jeff