thread Re: How to: Start a New Thread in the Community in Archived Discussions (Read Only)

Does Square Cash offer a gratuity option so my customers can tip me?

SGL1 — Wed, 22 Mar 2017 18:38:53 GMT

Does Square Cash offer a gratuity option so my customers can tip me and if not, how can I use Square to offer a gratuity option other than the Square reader?

Re: How to: Start a New Thread in the Community

Sean — Wed, 29 Mar 2017 18:00:14 GMT

Hi @SGL1 and welcome to the Seller Community. While our Square Cash product doesn't currently offer this functionality, I'd love to hear a bit more about how you use our product to better understand your request. Look forward to hearing back!

Re: How to: Start a New Thread in the Community

SGL1 — Wed, 29 Mar 2017 18:15:21 GMT

I often send Cash links to customers by phone and had a customer ask me how she could tip me.

Re: How to: Start a New Thread in the Community

Sean — Wed, 29 Mar 2017 18:17:27 GMT

Thanks for the follow-up. Do they not feel comfortable adding that to the amount they're sending you? They could include a short note with the transactions to clarify.

Re: How to: Start a New Thread in the Community

SGL1 — Wed, 29 Mar 2017 18:38:33 GMT

I suppose that is one option and I will let them know. Since Square offered it when swiping actual cards was surprised it wasn't also an option when sending payment links.

Re: How to: Start a New Thread in the Community

Sean — Wed, 29 Mar 2017 18:49:10 GMT

Have you considered sending an invoice to customer instead? We do offer a tip field for that.

Re: How to: Start a New Thread in the Community

SGL1 — Wed, 29 Mar 2017 18:51:37 GMT

I normally do that through the scheduling software I use but that's good to know and I may try that.

Re: How to: Start a New Thread in the Community

Sean — Wed, 29 Mar 2017 18:56:20 GMT

Happy to help. If you do want to try it out, check out this Support Center article about how to send invoices online with Square.

Gratuity/tip

RobertParise — Sat, 14 Oct 2017 02:10:37 GMT

I drive Taxi. I always bill for the amount shown on the meter. I do not suggest my customers tip me because I think that would be awkward and rude on my part. Nearly every time, people want to add a tip, but there is no prompt for a gratuity. I won't run their card a second time for tip unless they insist. It would be great if before signing, customers were prompted with a tip option.

Re: Gratuity/tip

VanKalkerFarms — Sat, 14 Oct 2017 02:16:48 GMT

You can do this easily in Square POS with its built in tipping options.

https://squareup.com/payments/taxi-credit-card-processing