thread Re: Why is there no option to text or email a receipt at checkout? I have not opted out. in Archived Discussions (Read Only)

Why is there no option to text or email a receipt at checkout? I have not opted out.

personalizedbay — Fri, 31 Mar 2017 17:03:41 GMT

Why am I not getting an option to send or text a receipt at checkout? I am testing my new system and my card is linked and I have not opted out. I have even tried another card and still no success. Is there a setting that I am missing? I used this same card I am testing my system with this morning at a coffee shop and got the email automatically sent to me. Thanks!

Re: Why is there no option to text or email a receipt at checkout? I have not opted out.

VanKalkerFarms — Fri, 31 Mar 2017 16:59:06 GMT

once you have entered your email or phone number at any establishment using square you won't have to do it again. that system knows your information based off the credit card used and will automatically send it to whatever email or phone you have entered before.

Re: Why is there no option to text or email a receipt at checkout? I have not opted out.

Tom — Fri, 31 Mar 2017 17:06:50 GMT

Right on, @VanKalkerFarms — thanks for helping out.😀

@personalizedbay, we have a bit more information on this in our Support Center — learn more here: Automatic Receipts.

Hope this helps! 👍🏻

Re: Why is there no option to text or email a receipt at checkout? I have not opted out.

urnmywy — Mon, 03 Apr 2017 18:30:53 GMT

My receipt option doesn't even come up for any customers since I updated with the app store. I have not changed any settings and still no receipt option give.. and it won't let me even if I go into activity and click "new receipt" I get a message that says remove card from chip reader. It's already removed...so not sure why it thinks it is. any suggestions? I don't see anything in the support center that addresses this.

Re: Why is there no option to text or email a receipt at checkout? I have not opted out.

Chad — Wed, 05 Apr 2017 14:34:22 GMT

Hey @urnmywy, that sounds very weird.

Have you tried deleting and re-installing the App? Also is the operating system on your device up to date?

If this issue persists, I recommend reaching out to our Support Team.

Re: Why is there no option to text or email a receipt at checkout? I have not opted out.

urnmywy — Wed, 05 Apr 2017 02:38:57 GMT

Yes the app is up to date, and so is the operating system on the Ipad. I will try the reinstall, and go from there. Thanks