thread can't get customer code in Archived Discussions (Read Only)

Customer Code & Phone Number - Where is it?

Community-Team — Fri, 09 Mar 2018 01:47:45 GMT

I'm a Square Seller. How do I contact Square over the phone?

Re: Where Is My Customer Code?

Sean — Wed, 14 Oct 2020 15:54:35 GMT

To get started, Square is currently able to offer phone support for active Square Point of Sale customers (Cash App customers can reach out here for assistance over email).

When calling in, customer codes are required to request a call from our support line ([Redacted]). The codes verify your account with Square, and help our team to pull up information about your account in advance, so that you don't have to wait on the line any longer for us to manually look it up.

In order to get your customer code, or lookup an existing code, follow these steps:

Visit the Contact Us Page
Search or Select your issue. If you don't see your issue- hit > More.
Once you hit > More, you'll see an option at the bottom that says > I Don't See My Issue. From there it will give you the option to call us as long as you're logged in.

We offer phone support from 6am-6pm PT, Monday-Friday. Phone support is only available for active Square Sellers, and Specialist availability varies based on time of day. Keep in mind, when our phone lines are closed you will not see the option to call us. If that happens, you can also:

Send us an email – we respond 7 days a week
Send us a Direct Message on Twitter or Facebook – we respond 7 days a week
Search or post in the community – your question may already have been answered!

***Please Note***: If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. They typically send a unique customer code and phone number via email when they request additional information, so please check your inbox. This community site is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions.

Re: Customer Code & Phone Number - Where is it?

bjcm17 — Thu, 04 May 2017 21:32:11 GMT

I'v been trying to follow tha instructions of your answer and they don'r make sense. Reading other comments no one has been satysfied with the answer. Why is not simple to find my costumer code to talk over the phone? This is so annoying.

[Personal Information Redacted]

unlockitman — Tue, 28 Jan 2020 21:54:53 GMT

how do I get my code I've to use my square and it did not work thank you chuck

Re: [Personal Information Redacted]

Valentina — Wed, 29 Jan 2020 00:01:29 GMT

Hey @unlockitman - sorry to hear about the troubles with your Square Reader!

I've moved your post to this thread so you can read Sean's Best Answer about how to get your customer code to get in touch 😀

Re: setting up a new account for a non-proit

moon5252 — Thu, 13 Feb 2020 16:38:42 GMT

Plus I am trying to get my customer code and it is becoming an impossible task.

Re: setting up a new account for a non-proit

isabelle — Fri, 14 Feb 2020 16:08:20 GMT

Hey @moon5252-

Thanks for posting in the Seller Community.

I'm happy you've decided to move forward with Square as your payment processor for your non-profit business. Take a look at the best answer in this thread for how to give us a call. If you're still having trouble with this, please reply back to me in this thread.

I need a real person to call me

Flynn — Thu, 12 Mar 2020 00:29:52 GMT

This reply was created from merging an existing thread: I need a real person to call me

Re: I need a real person to call me

Valentina — Thu, 12 Mar 2020 00:28:02 GMT

Hi there, @Flynn - you should be able to give us a call to get in touch with our Customer Success team over the phone by following the steps laid out here 😊

Customer Code?

JohnsSUV — Sun, 15 Mar 2020 16:44:48 GMT

I'd like to speak with somebody at Square as I have a question. How do I generate a Customer Code?

Re: Customer Code?

Valentina — Mon, 16 Mar 2020 00:28:29 GMT

Hi @JohnsSUV - please take a look at the Best Answer here posted by @Sean for the steps you'll want to follow to get your Customer Code. If you're still having troubles, please reply back to me here in this thread!

Re: Customer Code & Phone Number - Where is it?

sadretailer — Wed, 18 Mar 2020 19:49:16 GMT

trying to speak with seller support.

how do you get a code? Not anywhere in my settings

Bardwell — Tue, 24 Mar 2020 13:19:34 GMT

The title of this post has been edited by a moderator.

how do you get stupid

code? Not anywhere in my settings

Re: how do you get a code? Not anywhere in my settings

Joe — Tue, 24 Mar 2020 14:05:29 GMT

Hi there, @Bardwell - thanks for reaching out.

I've merged you post into one of the various threads of other Sellers also looking for their customer code. You can find all the details here.

Let us know if you need anything!

Re: Customer code

GlassJudy — Thu, 26 Mar 2020 17:40:20 GMT

Click here to go to the Square page for contacting their support team.

My customer code

clhatchell63 — Mon, 30 Mar 2020 20:26:56 GMT

Where can I find my customer code after I signed in

Re: My customer code

isabelle — Mon, 30 Mar 2020 22:57:47 GMT

Hey @clhatchell63-

Thanks for posting in the Seller Community.

Take a look at the best answer in this thread for instructions on locating your customer code! 😊

how do contact square by phone ?

jeff97 — Thu, 09 Apr 2020 13:33:57 GMT

how do you contact square

How do I get a customer code

Dawn3 — Thu, 09 Apr 2020 18:24:44 GMT

How do I get a customer code

Re: how do contact square by phone ?

GlassJudy — Thu, 09 Apr 2020 18:29:11 GMT

Here's a link to Square's web page where the procedure for contacting them is laid out.