thread Re: Inventory not updating from Square POS in Archived Discussions (Read Only)

Inventory not updating from Square POS

NonnieG62 — Mon, 03 Apr 2017 22:50:56 GMT

I have inventory management set up on my Square Dashboard and have the tracking and alerts turned on for the items. When I make a sale on Square POS the inventory is not updating. Is there something we are doing wrong?

Re: Inventory not updating from Square POS

EJ_ — Wed, 05 Apr 2017 17:04:08 GMT

Hi there, and welcome to the Seller Community!

Was this only happening with certain items or your entire Item Library?

Each item within the item library needs to have the Inventory Management options turned on in order to track inventory.

Can you provide an example of an item that was not tracking inventory correctly and walk through your setup steps?

Re: Inventory not updating from Square POS

NonnieG62 — Wed, 05 Apr 2017 17:24:58 GMT

It happened on multiple items. Inventory tracking was turned on for all items and we double checked that.

We followed the documentation in the inventory tracking article.

Re: Inventory not updating from Square POS

EJ_ — Wed, 05 Apr 2017 17:32:53 GMT

I see, we might need to walk through this with you to see if we can reproduce the issue.

Reach out to our Support Team and we can have a closer look.

Re: Inventory not updating from Square POS

NonnieG62 — Wed, 05 Apr 2017 23:18:58 GMT

Checked it again today and it appears to be working. Odd, but I won't look a gift horse in the mouth!

Re: Inventory not updating from Square POS

sadiqwalji — Sun, 23 Aug 2020 14:05:32 GMT

Hi,

I have the same issue with some items randomly not updating sometimes while it works most of the time. Also it seems to have gotten worse after creating an access code with restrictions to certain areas of the system like reports.

Kindly assist / advise. Thanks

Re: Inventory not updating from Square POS

isabelle — Mon, 24 Aug 2020 19:43:40 GMT

Hey @sadiqwaliji-

Thanks for posting in the Seller Community.

Just to confirm, you're saying that when you sell an item on your Square POS system, the inventory isn't being updated? Do you have inventory tracking enabled for all your items? Let me know! 👀

Re: Inventory not updating from Square POS

sadiqwalji — Mon, 24 Aug 2020 20:17:19 GMT

Hi Isabelle,

1. The inventory doesn’t get updated sometimes for some items randomly.

2. Yes, inventory tracking is enabled for all items and it works most of the time. However I noticed a few items don’t get updated randomly.

I also noticed one item was showing 4 remaining yesterday and suddenly changed to 17 today. I had to do an inventory recount.

Kindly assist / advise.

Thanks,

Sadiq

Re: Inventory not updating from Square POS

isabelle — Tue, 25 Aug 2020 22:00:06 GMT

Hey @sadiqwalji-

Thanks for your reply and for the information.

I have not heard of this issue before, but it sounds like a huge inconvenience. I'd like you to give us a call so we can file a bug with our Engineering Team.

We look forward to hearing from you and working towards a solution.

Re: Inventory not updating from Square POS

goldburger — Sat, 21 Nov 2020 23:51:36 GMT

Having this issue. It's a BIG problem since we sell online as well. Square Site adjusts inventory, Square Register does not.

Re: Inventory not updating from Square POS

timeNdirection — Fri, 15 Jan 2021 23:51:48 GMT

Has this issues been resolved? I keep seeing the threads saying to call in but then no solution has been posted. I'm also having this issue.

Thanks.

Re: Inventory not updating from Square POS

sadiqwalji — Sat, 16 Jan 2021 06:04:36 GMT

Not sorted - I am still having this issue of certain items not getting deducted. Am already considering other options. Thanks

Re: Inventory not updating from Square POS

magicmannvt — Fri, 22 Jan 2021 18:58:45 GMT

Also having this issue. Very frustrating.

Re: Inventory not updating from Square POS

JustinC — Sat, 23 Jan 2021 19:17:36 GMT

Okay, What troubleshooting have you tried? @magicmannvt

Re: Inventory not updating from Square POS

FinleyK — Fri, 03 Dec 2021 22:10:28 GMT

I am having the problem. When I change the count due to "inventory recount," the new number does not show up. But if I go back in and try again, the previous quantity that's listed directly above the input box has what should be the correct count. From here it makes no difference whether I change it again or cancel. I can't get my new count listed with my items. This is happening with the only two items I have active in my store.

Re: Inventory not updating from Square POS

_Violet — Sun, 05 Dec 2021 21:41:04 GMT

Hi @FinleyK- Thanks for reaching out to us here on the Square Seller Community. I see this is your first post here, so additionally, Welcome!👋

Sorry to hear you're having some trouble with Inventory counts. It sounds like this is not behaving correctly indeed.

In order to best assist you with resolving this issue, please reach out directly to our Support Team. They will be able to take a look into your account and determine what settings may need to be edited. They will also be able to report this issue to our Engineering Team for further investigation if needed.

Re: Inventory not updating from Square POS

FinleyK — Sun, 05 Dec 2021 22:16:04 GMT

Thank you.