Client didn't receipt receipt when swipes credit card. It may have gone to another person instead

linxu2me — Thu, 20 Apr 2017 18:39:41 GMT

Client didn't receive receipt when swiped credit card. It may have gone to another person's email address instead. How do I re-send it to her email address ?

why would this happen?

Re: Client didn't receipt receipt when swipes credit card. It may have gone to another person ins...

EJ_ — Sun, 23 Apr 2017 17:39:45 GMT

Hi there,

This usually happens due to a typo when entering the email address or phone number in the receipt field.

You can resend the receipt directly from the Point of Sale app. Check out this Support Center article for a step by step on how to do so: Resend Digital Receipts

Also, if you run into a situation where a customer is receiving somebody else's receipt by mistake, they can click Not Your Receipt? at the bottom of the Square receipt or Don’t Recognize This Charge? at the top of the receipt if it’s the first they’ve received from Square.

We can also clear the information manually on our end if need be.

I hope this helps, let me know if you need anything else.

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Client didn't receipt receipt when swipes credit card. It may have gone to another person instead

Re: Client didn't receipt receipt when swipes credit card. It may have gone to another person ins...