thread Re: Can a closed drawer session be edited? in Archived Discussions (Read Only)

Can a closed drawer session be edited?

906_Vapor — Tue, 25 Apr 2017 00:26:46 GMT

We closed an active drawer with a mistake in the "actual amount in drawer" item. Actually, the Square app froze and closed it out with the incorrect amount entered, but anyhow, can a closed drawer be edited to show the correct amount in "actual amount in drawer" item?

Re: Can a closed drawer session be edited?

jjgard — Tue, 25 Apr 2017 20:50:08 GMT

I had thought you COULD from the web dashboard, but I just tried to edit one from yesterday and wasn't able to. And...I can't for one that was just closed about 10 minutes ago...so apparently...no.

Re: Can a closed drawer session be edited?

Chad — Wed, 26 Apr 2017 21:04:06 GMT

Hello @906_Vapor, welcome to the Seller Community!

I'm just popping in to confirm that @jjgard is correct. Once a cash drawer report is closed you will not be able to edit it. This is currently a feature request. I will make sure to share this post with our product team!

Please let me know if either of you have improvements you would like to suggest! We love hearing from our Sellers.

Re: Can a closed drawer session be edited?

SBCR — Wed, 22 Nov 2017 18:19:19 GMT

Please make this an option. Not having the ability to correct this makes the accounting for mistakes like this a nightmare.

Re: Tips Paid Out From Register

Randi — Sun, 25 Feb 2018 19:55:12 GMT

This reply created from merging an existing thread: "Tips Paid Out From Register" The author has been notified via email.

Is there a way to enter these (payouts) in after the drawer has been closed out?

Re: Can a closed drawer session be edited?

SEEDCalifornia — Tue, 14 Aug 2018 22:43:31 GMT

I second (or third or fourth) the request to be able to edit closed drawers. We only use our Square equipment twice a year and the opening and closing of drawers does not always happen on the fly. I would like to be able to create the past days not done and edit the ones that have been done but closed.

Thanks!

Re: Can a closed drawer session be edited?

AnvilSigns — Mon, 07 Jan 2019 20:23:28 GMT

How is it possible that you can't do this?? It seems so simple.

Re: Can a closed drawer session be edited?

SMKFLA — Tue, 08 Jan 2019 04:39:03 GMT

this would be helpful .I hope this feature could be added .

how to adjust a closed cash drawer shift

vhovar — Wed, 17 Jul 2019 15:21:06 GMT

While this doesn't happen too often, there are occasions when we deposit a day's till and the amount doesn't match because of a counting error. On my old POS I was able to open a closed shift to make a correction but I can't find a way to do this on my Square Register. Is it possible to adjust a closed Cash Drawer Shift?

Re: how to adjust a closed cash drawer shift

nika — Thu, 18 Jul 2019 19:11:51 GMT

@vhovar Thanks for your question! I moved your post to this thread because we don't currently have a way to edit a closed cash drawer, but this thread is where we're tracking this feature request.

Re: how to adjust a closed cash drawer shift

snny — Mon, 30 Sep 2019 23:35:04 GMT

this feature should have been available from the beginning and dont see it being difficult for square to add. i have numerous amounts of errors due to new employees and other ex employees that i cant fix. why would square not give store owners the ability to edit closed drawers?

Re: how to adjust a closed cash drawer shift

vhovar — Thu, 03 Oct 2019 21:53:29 GMT

I would like to echo this request for the ability to edit a closed Drawer for fixing errors. It appears that the Drawer option was an add on and not thought to be an integrated part of the sales process. I understand given the origin (and focus) of Square is credit card processing but the use of Square is clearly beyond that as a POS and handling cash needs to be better integrated. Another request that I think should be considered is automatically tracking tips and allowing those to be automatically deducted from the cash in the Drawer. I would suspect that most businesses take cash out of the drawer for the tips and having to manually adjust the Drawer with a Paid Out is just another point of potential errors.

Re: how to adjust a closed cash drawer shift

kellyj — Sat, 05 Oct 2019 16:22:52 GMT

@vhovar

There are definitely improvements to be made to the Drawer reporting and we can definitely see how this should be addressed. Thank you for iterating, and we'll be sure to pass this to our development team.

Re: how to adjust a closed cash drawer shift

OSC1 — Sat, 05 Oct 2019 19:30:27 GMT

I would like to agree with the last two posts in this thread. There is always a potential for mistakes and human error and not being able to fix those on my own numbers is very frustrating. Looks like the first post to this thread was over 2 years ago and nothing has changed...

Re: how to adjust a closed cash drawer shift

Kassi_ — Sat, 05 Oct 2019 20:27:52 GMT

Hi @OSC1! Thank you so much for the feedback. We will be sure to forward this on to our Product Team.

Re: Can a closed drawer session be edited?

White-Wolf — Thu, 24 Oct 2019 21:53:56 GMT

Can we still not edit the cash drawer report? It seems crazy that there is no feature for this, especially as an owner.

Re: Can a closed drawer session be edited?

Joe — Sat, 26 Oct 2019 18:57:35 GMT

Hi @White-Wolf. No updates here on this front. We hear you. Our Product Team is on it. We will be sure to vocalize any major updates here on this thread.

We appreciate you sticking with us in the meantime.

Re: how to adjust a closed cash drawer shift

Cliffsidebrew — Thu, 07 Nov 2019 17:25:45 GMT

Hi there,

I need to edit a closed drawer. Staff made a typo in the actual amount in drawer.

We need a solution for this.

Re: how to adjust a closed cash drawer shift

vhovar — Fri, 08 Nov 2019 22:21:36 GMT

I would also like to add that I see the Cash Drawer does not account for Checks as a form of payment. While I understand that the Cash Drawer was initially intended just to manage the cash payments it has clearly grown beyond that and is being used as a method to manage your actual Cash Drawer. Given this, payments in the form of Checks should be accounted for in the Cash Drawer. You treat Checks just like you do cash from the standpoint of processing the Cash Drawer and creating manual deposits to the bank. I know there is another thread that addressed this but I would like to ask that this be considered as an improvement to the Cash Drawer management.

Re: Can a closed drawer session be edited?

WildScoop — Wed, 03 Jun 2020 03:42:50 GMT

DEFINITELY need this feature!!