thread I ordered wrong reader in Archived Discussions (Read Only)

I ordered wrong reader

TammyM — Fri, 04 Oct 2019 19:23:29 GMT

I ordered the contactless reader and then realized I do not have wifi at my office. I need to edit my order for the chip reader with the port. Tried to edit my order just a few hours later and cannot fine the path for this step. Any help is appreciated.

Re: Ordered wrong reader

VanKalkerFarms — Fri, 28 Apr 2017 18:29:16 GMT

The contactless reader connects to your device via Bluetooth, not wifi. You can find more information about device compatibility here: https://squareup.com/help/us/en/article/5584-devices-compatible-with-square-contactless-and-chip-card-reader

If you still want to get the other reader, you may need to cancel the order and place a new one rather change editing it. Do you see a place to cancel the order?

Re: Ordered wrong reader

Sean — Fri, 28 Apr 2017 23:52:46 GMT

Thanks for the help, @VanKalkerFarms. We don't currently offer the ability to cancel an order, as they're shipped right away, but you can always return it.

Hi @TammyM. As mentioned, you won't need a wifi connection to use the Contactless and Chip Card Reader. In fact, our readers don't require an internet connection, but our app does. The Square Point of Sale app can use wifi or a data connection to run payments.

Let us know if you have ay follow up questions! Happy to help.